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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

ITSM Maturity Assessment

Why Conduct an ITSM Maturity Assessment? Evaluating the maturity of your IT Service Management (ITSM) processes is crucial to ensuring they continuously meet the evolving demands of your business environment. An ITSM maturity assessment offers valuable insights into… read more

How ITSM Consulting Unlocks Business Success

ITSM consulting plays a crucial role in accelerating a business’s growth and competitiveness. By enhancing IT service delivery and reducing costs, ITSM consultancy empowers organisations to stay ahead of evolving customer demands. In 2023, the significance of ITSM… read more

Embracing E-Learning: The Benefits of Online ITIL Training

Professionals and organisations are increasingly turning to e-learning as a preferred method for developing essential skills, particularly in areas such as ITIL training. With the ongoing digital transformation, the flexibility and accessibility offered by online learning platforms are… read more

ITSM Process Design: How Pink Elephant Can Help You Create an Effective IT Service Management Process

ITSM process design is a crucial element in driving efficiency and productivity within organisations. At Pink Elephant, we specialise in helping businesses create and implement IT Service Management (ITSM) processes that align with their goals and deliver real… read more

ITIL Process Design: How Pink Elephant Can Help You Create an Effective ITIL Process

ITIL process design is a strategic investment for organisations aiming to optimise their IT Service Management (ITSM). ITIL is the most widely accepted approach to ITSM, offering a comprehensive framework of best practices designed to align IT services… read more

Top Trends in Service Desk Technology: Automation, AI, Cloud, and Cybersecurity

As Service Desk organisations look to enhance performance, automation, AI, and cloud technologies are emerging as key drivers of efficiency and innovation. Alongside these trends, businesses must also safeguard their operations against cyber threats while embracing frameworks like… read more

Service Catalogue – Central Pillar of an IT Service Organisation

A Service Catalogue is one of the most powerful and visible tools available to an IT department, playing a crucial role in supporting the organisation’s work and aligning IT services with business needs. Who is Troy DeMoulin? Troy… read more

Agile and Scrum: A Walk-Through

You’ve likely searched for Agile and Scrum because you’ve heard these terms and want to learn more. Whether you’re familiar with one and curious about the other or completely new to both, this article will guide you through… read more

Lean IT Value Streams: Making IT Better, Faster, Cheaper

The IT industry is undergoing a profound shift, driven by market pressures that demand unprecedented levels of agility to stay competitive. This need for speed has created significant challenges for IT providers, both internal and external, as they… read more

Planning A Change Advisory Board Meeting

The Change Advisory Board (CAB) meeting is one of the most crucial aspects of IT Service Management, especially for managing risk and ensuring seamless IT operations. Studies, including those from Gartner, estimate that over 60% of incidents can… read more