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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

Seven PRINCE2 Themes

The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more

Software Licence Management

A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more

Outsourcing Your IT Service Desk

Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more

Lean Transformation

Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more

Human Resource Management

The Strategic Role of Modern Personnel Policy Personnel policy plays a key strategic role in achieving long-term organisational goals. It can also reshape corporate culture. Modern personnel management, or Human Resource Management (HRM), aims to optimise employee performance… read more

Questions You Need to Ask About Your Change Management Process

When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service management discipline within an organisation. While a great toolset can certainly help you communicate more efficiently… read more

IT Middleware Management

Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role is to enable effective data transfer between applications, making it a critical component for services that… read more

Application Management Organisation

Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its own distinct management and operational requirements. Key differences include: Examples of Application Management teams include: Traditionally,… read more

IT Technology Infrastructure Library

What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more

ITIL 4 High-Velocity IT Techniques

ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives: An example of a technique that supports the fast development objective is infrastructure… read more