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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

Application Management

Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team involved in managing and supporting operational applications. Application Management also plays an important role in the… read more

Five Top Tips: Change Advisory Board (CAB)

CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one of the most important meetings to have in an IT Service Management-focused IT department.  This single meeting… read more

Fault Management

The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management of ICT systems, often referred to as FCAPS from the initial letter of each management area…. read more

IT Operations Management

In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s day-to-day operational activities such as running the production line in a manufacturing environment or managing the… read more

Financial Management and IT Services

IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs…. read more

Service Catalogue

A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise. Service catalogues act as knowledge management tools for the employees and consultants… read more

PRINCE2 Principles

Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of PRINCE2 is to provide a project management method that can be applied regardless of project scale,… read more

Availability Management

The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant and error correction design features in hardware and software now reduce the risk of IT component… read more

Configuration Management Database – CMDB

Configuration Management Database The Configuration Management Database  (CMDB)  is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process: The… read more

Capacity Management Process

The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are as follows: The image above shows the inputs to, the sub-processes within and the outputs from… read more