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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service...
IT Middleware Management
Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role...
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its...
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted...
ITIL 4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the...
Application Management
Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team...
Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one...
Fault Management
The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management...
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s...
Financial Management and IT Services
IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and...
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for,...
PRINCE2 Principles
Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of...
Availability Management
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant...
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to...
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are...