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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

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Guide

Questions You Need to Ask About Your Change Management Process

When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service...
Article

IT Middleware Management

Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role...
Article Guide

Application Management Organisation

Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its...
Article Education Guide

IT Technology Infrastructure Library

What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted...
Education

ITIL 4 High-Velocity IT Techniques

ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the...
Education

Application Management

Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team...
Article Guide

Five Top Tips: Change Advisory Board (CAB)

CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one...
Education

Fault Management

The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management...
Article Guide

IT Operations Management

In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s...
Guide

Financial Management and IT Services

IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and...
Guide

Service Catalogue

A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for,...
Education

PRINCE2 Principles

Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of...
Education

Availability Management

The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant...
Education Guide

Configuration Management Database – CMDB

Configuration Management Database The Configuration Management Database  (CMDB)  is updated and referred to throughout the Release Management process concurrently with updates to...
Article Guide

Capacity Management Process

The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are...