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Pink Elephant’s Technology Services
In the complex world of ITSM, Pink Elephant emerges as a partner that offers more than technological solutions— we offer a wealth of knowledge and a global presence. Our technology offering is built on a foundation of over 40 years of ITSM thought leadership.
As a trusted partner of leading ITSM platforms such as ServiceNow, Ivanti, Freshworks, and Halo, we provide unbiased guidance to help you select and implement the best solution for your organisation’s needs. With certified and experienced ServiceNow, Ivanti, Freshworks and Halo consultants and trusted Service Management experts worldwide, we ensure expertise and support is always accessible, both locally and globally.
What we can offer as your Technology Service provider
Our deep expertise in IT Service Management, combined with our partnerships, enables us to deliver solutions that drive efficiency and improve service delivery. We ensure that your ITSM tools are optimised to align with best practices, tailored to your needs and empowering your team to realise the full potential of your technology investment. Our comprehensive education and consulting services enhance the value of your ITSM investment, equipping your team with the knowledge and capabilities to drive service delivery.
Why choose Pink Elephant?
ITSM Platforms
ServiceNow, HaloITSM, Ivanti and Freshworks.
Managed Platform
Our scalable, fully managed best practice ServiceNow platform drives down cost and drives up ROI.
Managed Services
Implementation and Consultancy services, 24/7 support, integration specialists, health checks, solutions and more.
Professional Services
PinkVERIFY, process design, custom development, and more.
- Vendor Agnostic: Selecting and implementing a Service Management solution tailored to specific organisational needs, free from vendor bias.
- Tailored Service Delivery: Support for on-premises, cloud, or hybrid deployments, ensuring adaptability to any IT infrastructure.
- Best Practice Development: Leveraging industry best practices to develop ITSM strategies that align with business objectives utilizing the Out of Box capabilities.
- Automation: Unified solutions that integrate ITSM with broader IT management functions, enabling clients to automate their IT workflows.
- Thought Leadership: 40+ years of experience in the Service Management Education and Consulting.
- Agile Project Delivery: Adaptable and agile approach to meet evolving customer needs, ensuring value-driven outcomes.
Partnerships with Leading ITSM Platform Providers
Our partnerships take a holistic approach, spanning consulting and employee training through to implementation. With the right ITSM solution coupled with Pink Elephant’s expertise, we empower organisations to transform their IT service delivery in line with budget, resources, processes, and objectives.
We deliver value by offering tailored, fit-for-purpose technological solutions that evolve with your needs over time.
1. ServiceNow
Overview: ServiceNow is one of the leading Service Management platforms and has grown beyond just ITSM to provide solutions across HR, customer service, security operations, and more.
Ideal for: Complex enterprise landscapes and organisations strategizing value delivery from the platform through automation and development.
Strengths:
- Highly customisable and extensible platform.
- Integrates with a wide range of third-party applications and platforms.
- Offers a feature-rich incident, problem, and change management system.
Key Features: Cloud-first platform, AI-driven automation, robust workflow and orchestration capabilities.
2. HaloITSM
Overview: HaloITSM is a modern, cloud-based or on-premise, IT Service Management platform designed to provide a complete ITIL-aligned solution straight out of the box. With a strong focus on usability and flexibility, HaloITSM supports organisations in delivering efficient IT services while enabling broader Enterprise Service Management adoption.
Ideal for: Mid-sized to large organisations that want a comprehensive ITSM solution with strong out-of-the-box processes but without the heavy overhead of more complex platforms.
Strengths:
- Full ITIL-aligned process coverage available out-of-the-box.
- An advantageous all-inclusive license, with a blend of named and concurrent license types.
- Highly configurable workflows and automation without extensive development overhead.
- Modern, intuitive interface designed for both IT teams and end-users.
Key Features: Cloud-native SaaS OR on-premise deployement, advanced self-service portal, automation and workflow designer, integrated Asset & CMDB, ESM-ready modules.
3. Ivanti Neurons for ITSM
Overview: Ivanti Neurons for ITSM offer a cloud native, full SaaS, Service Management solution with strong IT delivery capabilities, and Enterprise Service Management modules. It can be augmented with Ivanti’s natively integrating broad portfolio of ITOps Solutions.
Ideal for: IT focused organisations, looking to centrally manage not only services but also IT Operations, with an above average focus on compliance and control,
Strengths:
- A large set of very well developed and implemented ITIL compliant Service Management processes including a strong CMDB
- Option to extend the platform with ESM modules and an additional upgrade of the IT Asset Management module
- Option of blending named and concurrent licenses
- Wider portfolio of natively integrating IT Ops solution, including strong capabilities in Discovery, Patch Management, Software Management, Endpoint Security and (Mobile) Device Management.
Key Features: Strong ITSM processes Out-Of-The-Box, well rounded CMDB and Asset Management.
4. Freshworks Freshservice
Overview: Freshservice is a cloud-native, full SaaS, ITSM solution known for its user friendliness, simplicity and quick adoption.
Ideal for: Organisations at lower stages of IT maturity looking to grow. Organisations looking to offer out Service Management capabilities to non-tech-savvy departments.
Strengths:
- Straightforward, easy to implement and use.
- A fully managed SaaS solution, with a tiered license model, keeping the Total Cost of Ownership low
- Offers workspaces to extend service management capabilities to non-IT departments. And integrates with other Freshworks products, which can be a benefit for companies already in the Freshworks ecosystem.
Key Features: Great self service portal, service catalogue, workflows optionally project management.
What can you expect from us?
Whether it’s our Best Practice implementation methodology, our value-building support services, or our Managed Services, Pink Elephant offers solutions for every step of your IT transformation journey.
Complete Managed ServiceNow Instance Solution
One of our standout offerings is the complete managed instance solution.
This fully managed package requires no implementation from your side, just a straightforward onboarding process. All services are included, allowing you to focus entirely on your core business functions while we take care of your IT requirements.
Strategic Consulting Services
Our strategic consulting services are designed to help businesses navigate the digital landscape with ease, fostering better alignment of IT with business strategy. Our team of experts ensures smooth IT transitions with minimal disruption, facilitating change management and process improvements.
Our Comprehensive Portfolio Includes:
- IT Service Management (ITSM)
- Service Integration and Management (SIAM)
- Project Management
- IT Governance
- IT Training and Education
Expertise and Methodologies
At Pink Elephant EMEA, we leverage methodologies such as Lean IT, Agile, and ITIL 4 to streamline your operations and optimise productivity. Our approach seamlessly integrates People, Process, and Technology within your organisation, enhancing overall efficiency and effectiveness.
Partner with Us for Digital Success
Let Pink Elephant EMEA’s unrivalled experience, innovative approach, and unwavering dedication to customer satisfaction guide your business in the rapidly evolving digital era. Together, we’ll ensure your organisation thrives with cutting-edge IT solutions and services.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones. Find Out More about Customer...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience. The...