How can we help?
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Pink Elephant’s Technology Services
In the complex world of ITSM, Pink Elephant emerges as a partner that offers more than technological solutions— we offer a wealth of knowledge and a global presence. Our technology offering is built on a foundation of ITSM thought leadership and independence. As a trusted partner of leading ITSM platforms such as ServiceNow, Ivanti, Freshworks, and Cherwell, we provide unbiased guidance to help you select and implement the best solution for your organisation’s needs. With certified ServiceNow, Ivanti, Freshworks and Cherwell consultants and trusted Service Management experts worldwide, we ensure expertise is always accessible, both locally and globally.
Our deep expertise in IT Service Management, combined with our partnerships, enables us to deliver tailored technology solutions that drive efficiency and improve service delivery. We ensure that your ITSM tools are optimised to align with best practices, empowering your team to realise the full potential of your technology investment.
Our adoption of an agile methodology in all delivery and design work guarantees not only robust and reliable solutions but also the agility to adapt to the ever-changing business landscape. Our comprehensive education and consulting services enhance the value of your ITSM investment, equipping your team with the knowledge to optimise your tooling deployment.
We are proud to partner with industry-leading IT Service Management (ITSM) platform providers. With the right ITSM solution coupled with Pink Elephant’s expertise, we empower organisations to transform their IT service delivery in line with budget, resources, processes, and objectives.
Why choose Pink Elephant as
your Technology Service provider?
ITSM Platforms
Cherwell, Freshworks, ServiceNow and Ivanti.
Managed Platform
Our scalable, fully managed ServiceNow platform for SMEs and start-ups.
Managed Technology Services
ITSM tool implementation, integration, solutions and more.
Professional Services
PinkVERIFY, process design, custom development, and more.
- Vendor Agnostic: Selecting and implementing ITSM solutions tailored to specific organisational needs, free from vendor bias.
- Tailored Service Delivery: Support for on-premises, cloud, or hybrid deployments, ensuring adaptability to any IT infrastructure.
- Best Practice Development: Leveraging industry best practices to develop ITSM strategies that align with business objectives utilizing the Out of Box capabilities.
- Automation: Unified solutions that integrate ITSM with broader IT management functions, enabling clients to automate their IT workflows.
- Thought Leadership: 30+ years of experience in the Service Management Education and Consulting.
- Agile Project Delivery: Adaptable and agile approach to meet evolving customer needs, ensuring value-driven outcomes.
Partnerships with Leading ITSM Platform Providers
Our partnerships take a holistic approach, spanning consultation and employee training through to implementation. With the right ITSM solution coupled with Pink Elephant’s expertise, we empower organisations to transform their IT service delivery in line with budget, resources, processes, and objectives.
We deliver value by offering tailored, fit-for-purpose technological solutions that evolve with your needs over time.
Whether it’s our Agile Development-based implementation methodology, our value-building support services, or our Managed Services, Pink Elephant offers solutions for every step of your IT transformation journey.
Complete Managed Instance Solution
One of our standout offerings is the complete managed instance solution.
This fully managed package requires no implementation from your side, just a straightforward onboarding process. All services are included, allowing you to focus entirely on your core business functions while we take care of your IT requirements.
Strategic Consulting Services
Our strategic consulting services are designed to help businesses navigate the digital landscape with ease, fostering better alignment of IT with business strategy. Our team of experts ensures smooth IT transitions with minimal disruption, facilitating change management and process improvements.
Our Comprehensive Portfolio Includes:
- IT Service Management (ITSM)
- Service Integration and Management (SIAM)
- Project Management
- IT Governance
- IT Training and Education
We employ methodologies such as Lean IT, Agile, and ITIL 4 to streamline your operations and optimise productivity. Along with our technology solutions, we seamlessly integrate People, Process, and Technology within your organisation, enhancing efficiency and efficacy.
Let our unrivalled experience, innovative approach, and unwavering dedication to customer satisfaction be your guide in the rapidly evolving digital era.
Expertise and Methodologies
At Pink Elephant EMEA, we leverage methodologies such as Lean IT, Agile, and ITIL 4 to streamline your operations and optimise productivity. Our approach seamlessly integrates People, Process, and Technology within your organisation, enhancing overall efficiency and effectiveness.
Partner with Us for Digital Success
Let Pink Elephant EMEA’s unrivalled experience, innovative approach, and unwavering dedication to customer satisfaction guide your business in the rapidly evolving digital era. Together, we’ll ensure your organisation thrives with cutting-edge IT solutions and services.
1. ServiceNow
Overview: ServiceNow is one of the leading ITSM platforms and has grown beyond just ITSM to provide solutions across HR, customer service, security operations, and more.
Strengths:
- Highly customisable and extensible platform.
- Integrates with a wide range of third-party applications and platforms.
- Offers a feature-rich incident, problem, and change management system.
Key Features: Cloud-first platform, Configuration Management Database (CMDB), AI-driven automation, robust workflow and orchestration capabilities.
2. Cherwell
Overview: Cherwell offers an ITSM solution that’s known for its flexibility and drag-and-drop customisation.
Strengths:
- Codeless configuration and customization capabilities.
- Good integration options.
- Offers on-premises, cloud, or hybrid deployments.
Key Features: mApp solutions for quick integrations, CMDB, robust reporting.
3. Ivanti
Overview: Ivanti is the result of several companies and products merging over the years. The platform covers a broad range of IT functionalities beyond just ITSM.
Strengths:
- Offers unified IT management solutions, including IT asset management, patch management, and endpoint security.
- Capabilities in unified endpoint management, which can be a significant advantage for organisations looking to integrate ITSM with device management.
Key Features: Endpoint management, patch management, automation capabilities.
4. Freshservice (by Freshworks)
Overview: Freshservice is a cloud-based ITSM solution known for its intuitive UI and simplicity.
Strengths:
- Straightforward and easy to implement and use.
- Affordable for many small to medium-sized businesses.
- Integrates with other Freshworks products, which can be a benefit for companies already in the Freshworks ecosystem.
Key Features: Service catalogue, CMDB, asset management, project management.