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Technology – Support Services
No matter how little or much support you need, we’re here for you. At Pink Elephant, we understand that every organisation’s needs are unique, which is why we offer flexible and tailored support for the ITSM technologies we implement. Whether you need minimal assistance or full-scale support, we are here to ensure your solutions run smoothly and effectively.
Our support services are delivered in English and prioritise building strong, long-term relationships. We work closely with you to provide personalised, expert guidance that aligns with your goals and ensures maximum value from your ITSM investments. Even the best solutions can face challenges, and when they do, our team is ready to assist. From answering questions to troubleshooting and resolving issues, we are committed to providing reliable support whenever you need it. At Pink Elephant, we’re not just a provider—we’re your partner, dedicated to helping you succeed with your IT Service Management solutions.
We offer three Service Level Agreement (SLA) tiers to maintain and ensure optimal performance:
- Gold: The pinnacle of our SLA offerings. Experience lightning-fast response times, priority service queues, and dedicated account managers.
- Silver: Elevate your platform experience with enhanced support, faster response times, and regular optimisation checks.
- Bronze: Our foundational SLA tier offers robust support, ensuring continuous platform functionality and general maintenance.
Why choose Pink Elephant as your ITSM partner?
Global Expertise in ITSM
With a team of certified Tooling consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.
Unbiased and Client-Centric
Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.
Comprehensive Solutions
Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.
Agile Methodology
Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions to meet the evolving needs of businesses.
Industry Leadership
As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.
Strategic Partnership
We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals – no matter how much they change over time.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...