HaloITSM – Intuitive ITSM Software, Delivered by Experts

At Pink Elephant EMEA, we are a trusted HaloITSM implementation partner, helping organisations maximise the value of their Service Management investment. Our experienced consultants provide expert support across every stage of your HaloITSM journey—from initial deployment and configuration to optimisation, training, and ongoing support. With a deep understanding of ITSM frameworks and business processes, we ensure HaloITSM is fully aligned to your operational goals.

Key Features

• Tailored ITSM Platform: HaloITSM offers full flexibility to customise workflows, forms, dashboards, and user interfaces—ensuring the solution fits your specific organisational needs.
• ITIL-Aligned Service Management: Built with best practices in mind, HaloITSM includes out-of-the-box modules for Incident, Change, Problem, Asset, and Knowledge Management—supporting process maturity and compliance.
• Rapid Deployment, Scalable Growth: Deploy HaloITSM quickly in the cloud or on-premise. As your organisation evolves, the platform scales with you—minimising disruption and maximising ROI.
• Advanced Automation Capabilities: Improve service delivery through intelligent automation, ticket routing, and process orchestration—reducing manual workloads and enhancing efficiency.
• Enterprise-Wide Service Management: Extend HaloITSM beyond IT—support HR, Facilities, and Finance departments with a unified platform that improves collaboration and visibility across teams.
• Seamless System Integration: HaloITSM integrates easily with your existing business applications and tools, enabling a connected and efficient service management ecosystem.
  

Why choose Pink Elephant as your ITSM partner?

Global Expertise in ITSM

With a team of certified HaloITSM consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice and support tailored to both local and global needs.

Unbiased and Client-Centric

Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice and prioritises understanding and meeting client-specific requirements.

Comprehensive Solutions

Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments by aligning people, processes and technology with business goals.

Agile Methodology

Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions to meet the evolving needs of businesses.

Industry Leadership

As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices through thought leadership, industry research, and innovative methodologies.

Strategic Partnership

We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals – no matter how much they change over time.

Pink Verified

HaloITSM has received a Pink Verify Certificate for 11 Processes

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’ – when you see this sign displayed against a particular ITSM toolset, it means that the tool in question has passed a rigorous assessment, by Pink Elephant’s experts, against various ITSM frameworks.

Since its launch by Pink Elephant in 1999, the initiative has aimed to:

1. Provide IT practitioners with a quick checklist of tools aligned with ITSM best practices.
2. Offer software vendors independent verification of their tools’ compliance with ITSM best practices.

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to: www.pinkelephant.com/PinkVerify