Practical Best Practice

ITIL® 4Powered by Cherwell

Practical Best Practice

ITIL® 4Powered by Cherwell

Learn ITIL 4 best practice theory with a practical hands-on approach using a leading ITSM tool.

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The most valuable element of any training event is the ability to take what has been learned in theory and apply it practically in a working environment. This can sometimes be challenging with a purely theoretical approach to learning. With this in mind, Pink Elephant and Cherwell have combined forces to develop a new course that brings this practical element to the popular best practice framework of ITIL.

In this three-day course, you will learn everything you would in an ITIL 4 Foundation Course in IT Service Management but with the added benefit of using Cherwell to allow for a better understanding of how to make ITIL® visible through ITSM interfaces.

During the training your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work and not just theory.

Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learnt will be discussed.

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Why you should attend?

The training is designed to provide insight and a basic understanding of Service Management according to ITIL 4 best practices and how to apply it to enable the delivery of valuable services to your business and customers. Therefore, this course partially is especially suitable for anyone looking for an introductory course in IT Service Management combined with practical demonstrations.

Where and how:

We will be providing our ITIL 4 Foundation Powered by Cherwell courses via virtual classroom courses as well as onsite courses in London and Reading.

  • Cherwell® Service Management is a powerful ITSM service desk solution that enables you to automate and optimise ITIL processes and embrace continual service improvement.
  • PinkVERIFY certified for eleven ITIL processes out of the box, Cherwell helps you deploy quickly and reduce time to value by aligning with industry best practices
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ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090