Service Catalogue Scoping and Strategy

Why Do You Need Pink Elephant’s Service Catalogue Workshop?

A Service Catalogue is one of the most powerful and visible tools available to an IT department and should support its work in many ways. Although a Service Catalogue is highly desirable, projects often fail to address key considerations at an early stage which can result in failed implementation at great expense. The Pink Elephant approach has been developed over many years to address such considerations and ensure that implementation projects are built upon strong foundations. 

 Pink Elephant’s Approach to Service Catalogue Optimisation

1. Documentation review: before the workshop, we will review your existing service catalogue-related documentation to understand how your processes are defined, standardised, and repeatable across your organisation. 
2. Service Catalogue Workshop: we conduct a three-day workshop with your team to provide: 

• Practitioner level understanding of the Service Catalogue process. 
• Agreement to the structured approach to evolving the Service Catalogue implementation project with high level guidance on the activities that should occur within each phase. 
• Guidance and agreement on the objective of the Catalogue Process. 
• Guidance and agreement on the structure and selection of the services to be included. 
• Guidance and agreement to the information that will be required to be captured for each service 
• Agreement on the selection of the services to be included within the Service Catalogue as a proof of concept. 
• Determining the people, process and tools capabilities that will be required to support the Service Catalogue, and the identification of shortfalls together with corrective actions. 
• Planning for the next steps for the short medium- and long-term entailing people, process and tooling elements. 

3. Discussion – Stakeholder feedback: we will assist you conduct focus groups with stakeholders and documenting their feedback. Following this, we will make any necessary revisions to ensure the catalogue reflects your clients’ perspectives on and use of IT services. 
4. Mentoring & Coaching: The Pink Elephant consultant will provide support in an on-going capacity as a subject matter expert.  The role of the consultant is to ensure that any agreed activities have occurred and offer further guidance and advice to your team via regular meetings and workshops. 

Pink Elephant’s Deliverables for Service Catalogue Optimisation

1. Tailored Service Catalogue Scoping Document. 
2. Documented and agreed definition of a service.
3. Documented structure and scope of the services to be included within the Service Catalogue. 
4. Capture design template detailing the information that will be required to be recorded for each service.
5. Identified and populated three ‘proof of concept’ services for inclusion within the Service Catalogue. 
6. High level project plan to outline the next steps for the short, medium and long term inclusive of people, process and tooling elements.

Four Benefits to Booking Pink Elephant’s Service Catalogue Workshop

• Clear Definition of Services: establishes a comprehensive understanding of all the services provided and helps in defining services in a standardised manner, ensuring consistency and clarity.

• Increased Service Management Maturity: enhances the ability to manage services efficiently by categorising and prioritising them and facilitates better alignment of services with business objectives and customer needs.

• Enhanced Customer Satisfaction: provides customers with a clear view of available services (improving transparency) and enables better communication of service offerings, leading to increased customer satisfaction.

• Alignment with Business Goals: ensures that the service catalogue is aligned with your strategic goals and objectives and helps in identifying services that directly support business goals, enhancing overall business performance.