ServiceNow with PINK

Whether you’re looking to improve incident and change management, enhance customer service, or create end-to-end workflow automation, our specialists guide you through every step. We assist from design and configuration to ongoing managed services and training.

ServiceNow Products

• IT Service Management: ServiceNow ITSM will serve as the core of a comprehensive business ecosystem. It integrates all your IT service processes and procedures into a single, unified dashboard.
• Customer Service Management: Optimise your customer service teams by equipping them with essential data. This ensures customer satisfaction and drives business success.
• HR Service Delivery: ServiceNow HR Service Delivery (HRSD) enhances employee satisfaction and boosts productivity. It fosters a sense of value within your organisation.
• IT Operations Management: Providing a clear breakdown of your costs. This enables you to identify savings opportunities and hold stakeholders and suppliers accountable when necessary.
• IT Asset Management: ServiceNow Asset Management monitors the financial, contractual, and inventory details of hardware, devices, and non-IT assets throughout their lifecycle. It enables you to optimise hardware, software, and cloud costs while mitigating risks.
• Strategic Portfolio Management: Leverage ServiceNow SPM to effectively manage and analyse projects across your organisation. Gain complete visibility to assess outcomes against your objectives.

Why choose Pink Elephant as your ITSM partner?

Global Expertise in ITSM

With a team of certified ServiceNow consultants and Service Management experts operating worldwide, Pink Elephant ensures access to expert advice. This support is tailored to both local and global needs.

Unbiased and Client-Centric

Committed to delivering solutions that best fit client needs, Pink Elephant offers unbiased advice. The company prioritises understanding and meeting client-specific requirements.

Comprehensive Solutions

Offering a one-stop shop for consultancy, education and IT support services, Pink Elephant enhances the value of ITSM investments. They do this by aligning people, processes and technology with business goals.

Agile Methodology

Utilising agile methodologies for design and delivery, Pink Elephant provides robust, adaptable, and forward-thinking solutions. These solutions meet the evolving needs of businesses.

Industry Leadership

As a recognised leader in the ITSM industry, Pink Elephant contributes to advancing best practices. They achieve this through thought leadership, industry research, and innovative methodologies.

Strategic Partnership

We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals. This is relevant no matter how much they change over time.

PinkVERIFY^®

ServiceNow has received a Pink Verify Certificate for 18 processes.

PinkVerify is an internationally recognised IT Service Management tool suite assessment service. PinkVerify is Pink Elephant’s ‘seal of approval’. When you see this sign displayed against a particular ITSM toolset, it means the tool has passed a rigorous assessment by Pink Elephant’s experts, against various ITSM frameworks.

Since its launch by Pink Elephant in 1999, the initiative has aimed to:

1. Provide IT practitioners with a quick checklist of tools aligned with ITSM best practices.
2. Offer software vendors independent verification of their tools’ compliance with ITSM best practices.

For a full description of PinkVerify and to download the Self-Assessment Criteria (for Software Tool Vendors) go to: www.pinkelephant.com/PinkVerify