Azure Support

Our Azure Support services cover a wide range of operational needs—from initial setup and configuration to ongoing management and optimisation. We assist with user and identity management through Microsoft Azure Active Directory. We also monitor performance and availability, and ensure backup and disaster recovery processes are in place. Our experts help you control cloud spend through proactive cost optimisation and resource right-sizing. Whether it’s supporting hybrid deployments, securing your environment, or troubleshooting complex issues, Pink Elephant provides the expertise you need. We help maintain a stable, secure, and efficient Azure environment.

How can Pink Elephant help? 

• Azure Account Management: We manage your Microsoft Azure environment end to end. This includes setting up user accounts, handling subscriptions, and managing access permissions via the Azure portal.

• Azure Service Guidance: Need help navigating Azure’s wide range of services? We provide expert advice on feature usage, resource provisioning, and service configuration to ensure you get the most from your cloud environment.

• Service Health Monitoring: We proactively monitor the status and health of Azure services. In the event of service disruptions or outages, we act quickly—keeping your team informed and initiating rapid response.

• Knowledge Base & Documentation Management: To empower your users and streamline issue resolution, we create and maintain clear documentation, FAQs, and troubleshooting guides—enabling self-service and reducing support demand.

• Escalation Management: When complex issues arise, our Level 1 support team performs initial diagnostics and coordinates escalations to Microsoft or higher-level support. This ensures efficient resolution and minimal disruption.