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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Humanising IT Foundation E-learning
The Humanising IT™ Foundation course is designed to empower IT professionals across strategic and operational levels, providing practical knowledge on integrating human-centred design principles into IT service management. This training promotes a user-focused approach, ensuring that IT services are designed and delivered with the human experience at the core. Through Humanising IT™, participants will learn methods to enhance user satisfaction, increase productivity, reduce costs, and drive innovation.
The Humanising IT™ Foundation course is ideal for all IT professionals, from service desk analysts to Chief Information Officers (CIOs), regardless of role or experience level. This training is designed for those who seek to advance their expertise in IT service design by employing innovative, human-focused approaches.
Upon completion of the self-study course, you will be optimally prepared for the official examination on Humanising IT™ Foundation by HIT Global.
Upon successful completion of the Humanising IT™ Foundation course, participants will:
- Integrate Human-Centred Design Principles: Gain insights into human-centred design principles and understand how to apply them to prioritise user experience in IT service design and delivery. This integration aims to create user-friendly, efficient IT processes.
- Enhance Problem-Solving Skills: Develop problem-solving skills centred on user needs. Participants will be trained to identify and address IT challenges from a user perspective, employing innovative solutions for improved outcomes.
- Apply Design Thinking in ITSM: Learn to incorporate the double-diamond model of design thinking into the IT Service Management (ITSM) lifecycle. This will empower IT professionals to elevate service quality by embedding human-centred design principles within ITSM processes.
- Adopt a User-Centric Approach in IT Service Management: Acquire the knowledge and skills to shift IT service strategies to a user-centric model, leading to greater user satisfaction and alignment with business goals.
- Utilise Essential Human-Centred Design Tools & Techniques: Gain hands-on experience with tools such as persona development, empathy-building techniques, journey mapping, and effective questioning strategies to deeply understand user needs.
Upon successful completion of the Humanising IT™ Foundation course, participants will:
- Integrate Human-Centred Design Principles: Gain insights into human-centred design principles and understand how to apply them to prioritise user experience in IT service design and delivery. This integration aims to create user-friendly, efficient IT processes.
- Enhance Problem-Solving Skills: Develop problem-solving skills centred on user needs. Participants will be trained to identify and address IT challenges from a user perspective, employing innovative solutions for improved outcomes.
- Apply Design Thinking in ITSM: Learn to incorporate the double-diamond model of design thinking into the IT Service Management (ITSM) lifecycle. This will empower IT professionals to elevate service quality by embedding human-centred design principles within ITSM processes.
- Adopt a User-Centric Approach in IT Service Management: Acquire the knowledge and skills to shift IT service strategies to a user-centric model, leading to greater user satisfaction and alignment with business goals.
- Utilise Essential Human-Centred Design Tools & Techniques: Gain hands-on experience with tools such as persona development, empathy-building techniques, journey mapping, and effective questioning strategies to deeply understand user needs.
The primary objectives of the Humanising IT™ Foundation course include:
- Equipping IT professionals with the skills to apply human-centred design principles in ITSM.
- Enabling participants to develop a user-focused, experience-centric approach to service design and delivery.
- Providing tools and frameworks, such as design thinking, to integrate user-centric methodologies into IT processes.
- Improving participant capabilities in problem-solving, innovation, and adaptability in IT service delivery.
- Preparing participants for a globally recognised certification in Humanising IT™ to enhance their professional credentials and career progression.
Exam Information
- Multiple-choice questions
- 75% pass rate
- Exam is built into the micro learning platform, no sit down approach of standards exams
There are no mandatory prerequisites.
-
Overview
Upon successful completion of the Humanising IT™ Foundation course, participants will:
- Integrate Human-Centred Design Principles: Gain insights into human-centred design principles and understand how to apply them to prioritise user experience in IT service design and delivery. This integration aims to create user-friendly, efficient IT processes.
- Enhance Problem-Solving Skills: Develop problem-solving skills centred on user needs. Participants will be trained to identify and address IT challenges from a user perspective, employing innovative solutions for improved outcomes.
- Apply Design Thinking in ITSM: Learn to incorporate the double-diamond model of design thinking into the IT Service Management (ITSM) lifecycle. This will empower IT professionals to elevate service quality by embedding human-centred design principles within ITSM processes.
- Adopt a User-Centric Approach in IT Service Management: Acquire the knowledge and skills to shift IT service strategies to a user-centric model, leading to greater user satisfaction and alignment with business goals.
- Utilise Essential Human-Centred Design Tools & Techniques: Gain hands-on experience with tools such as persona development, empathy-building techniques, journey mapping, and effective questioning strategies to deeply understand user needs.
-
Learning outcomes
Upon successful completion of the Humanising IT™ Foundation course, participants will:
- Integrate Human-Centred Design Principles: Gain insights into human-centred design principles and understand how to apply them to prioritise user experience in IT service design and delivery. This integration aims to create user-friendly, efficient IT processes.
- Enhance Problem-Solving Skills: Develop problem-solving skills centred on user needs. Participants will be trained to identify and address IT challenges from a user perspective, employing innovative solutions for improved outcomes.
- Apply Design Thinking in ITSM: Learn to incorporate the double-diamond model of design thinking into the IT Service Management (ITSM) lifecycle. This will empower IT professionals to elevate service quality by embedding human-centred design principles within ITSM processes.
- Adopt a User-Centric Approach in IT Service Management: Acquire the knowledge and skills to shift IT service strategies to a user-centric model, leading to greater user satisfaction and alignment with business goals.
- Utilise Essential Human-Centred Design Tools & Techniques: Gain hands-on experience with tools such as persona development, empathy-building techniques, journey mapping, and effective questioning strategies to deeply understand user needs.
-
Course outlines
The primary objectives of the Humanising IT™ Foundation course include:
- Equipping IT professionals with the skills to apply human-centred design principles in ITSM.
- Enabling participants to develop a user-focused, experience-centric approach to service design and delivery.
- Providing tools and frameworks, such as design thinking, to integrate user-centric methodologies into IT processes.
- Improving participant capabilities in problem-solving, innovation, and adaptability in IT service delivery.
- Preparing participants for a globally recognised certification in Humanising IT™ to enhance their professional credentials and career progression.
Exam Information
- Multiple-choice questions
- 75% pass rate
- Exam is built into the micro learning platform, no sit down approach of standards exams
-
Prequisites
There are no mandatory prerequisites.
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