The evolution of IT Service Management is redefining how organisations create value, adapt to change, and deliver services effectively. Join us for an exclusive webinar exploring the ongoing evolution of ITIL and what it means for modern organisations striving for agility, value, and resilience. Led by our Head of Education Nektaria Kriketou, alongside ITSM expert and consultant Richard de Boer, this session will provide fresh perspectives on how service management practices are adapting to today’s dynamic digital environment.
Webinar details
Date: Wednesday, 20 May 2026
Time: 11:00 – 12:00 (CET)
Format: Live online webinar
Platform: Microsoft Teams
Cost: Free
About the speaker
Richard de Boer is a Senior Trainer and Consultant specialising in IT Service Management, SIAM, Lean, Agile, and Project Management. He works with organisations to adopt and adapt best practices to their specific context, helping them improve operational efficiency, strengthen end-to-end service delivery, and achieve sustainable results.