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Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean E-Learning
This course includes a unique ‘Full Stack’ view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.
IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities.
In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management’s focus, rather than collaborating and gaining the benefit of integration.
The Enabling Integrated IT Service Management with DevOps, Agile & Lean certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value.
Includes quizzes, student presentation an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.
Enabling Integrated IT Service Management with DevOps, Agile & Lean™ certification is governed by Professional Designations. All rights reserved.
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
- Module 1: Introduction
- Module 2: The Evolution towards Integration
- Module 3: Understanding Demand and the Voice of Your Customer
- Module 4: Adopting and Adapting ITIL as a Process Framework
- Module 5: Planning and Building in Iterations with Agile
- Module 6: Making Work Visible with Visual Management
- Module 7: Applying Lean Thinking for Continual Improvement
- Module 8: Accelerating and Automating Value with DevOps
- Module 9: An Organizational Transformation Is Required
- Module 10: Wrap Up & Review
- Module11: Trial Exam
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam Information
Number of questions: 40 Multiple-choice questions
Pass mark: 70%
Duration: 60 minutes
Closed book
-
Overview
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
-
Learning outcomes
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of ‘DevOps – The Full Stack’ in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
-
Course outlines
- Module 1: Introduction
- Module 2: The Evolution towards Integration
- Module 3: Understanding Demand and the Voice of Your Customer
- Module 4: Adopting and Adapting ITIL as a Process Framework
- Module 5: Planning and Building in Iterations with Agile
- Module 6: Making Work Visible with Visual Management
- Module 7: Applying Lean Thinking for Continual Improvement
- Module 8: Accelerating and Automating Value with DevOps
- Module 9: An Organizational Transformation Is Required
- Module 10: Wrap Up & Review
- Module11: Trial Exam
-
Prequisites
There are no mandatory prerequisites. Work experience in IT services is recommended.
Exam Information
Number of questions: 40 Multiple-choice questions
Pass mark: 70%
Duration: 60 minutes
Closed book