Simulation Structure

• Round One: Organize your team, managing initial workloads and stakeholder demands.
• Round Two: Apply feedback to enhance collaboration, workflow, and the use of visual tools like Kanban.
• Round Three: Experience and leverage the benefits of Value Streams to deploy features and services efficiently.
• Conclusion: Reflect on the key learnings focusing on ITIL®4, Agile principles, and effective remote teamwork.

The session concludes with a reflection on key takeaways, focusing on ITIL®4, remote teamwork, and effective communication.

Why This Simulation is Essential for Your Company?

Participants will tackle both routine tasks and transformative projects, using AGILE, Lean, and ITIL®4 frameworks to foster continual learning and improvement. This simulation is an ideal training ground for IT and business managers to understand and align with business needs better, especially in dynamic environments under budget constraints.

Benefits of the Simulation

• Team Building: Discover how your team interacts under pressure and adapts to rapidly changing circumstances.
• Risk-Free Learning: Experiment and explore new ways of working in a safe environment that mimics real-world challenges.
• Skill Enhancement: Develop high-performing teams that are customer-focused and adept at managing end-to-end service delivery.
• Continual Improvement: Learn how to continuously improve services through incremental changes and become more agile in responding to customer needs.

Program Details

• Duration: Up to 6 hours.
• Team Size: 12 participants maximum.
• Target Audience: This simulation is perfect for IT practitioners at all levels in IT operations, IT Service Management, software development, and other areas of IT service and delivery, particularly for those seeking to add significant business value through better service management.

This simulation helps teams translate ITIL® theory into practice and aligns IT Operations with DevOps principles.

Key Features

This engaging experience is more than just a learning exercise; it’s about transforming your current IT organization into a more agile, lean, and customer-focused team. Through interactive challenges and real-time problem-solving, your team will learn to visualize work, manage workflows, integrate vendors, and translate customer needs into actionable value.