Service Desk transformation at the University of Oxford
The University of Oxford, the oldest university in the English-speaking world, has consistently been at the forefront of academic excellence. To maintain its leading position, the IT Executive Management Team (EMT) initiated an IT Transformation Programme aimed at… read more
Brooke achieves ISO/IEC 20000-1 Certification
With the help of Pink Elephant, Brooke successfully achieved ISO 20000-1 certification, transforming its IT Service Management (ITSM) practices to align with global standards.