Automation
Pink Elephant and FireScope
FireScope and Pink Elephant to bring Service Intelligence to improve IT Service Management Across Europe Leading IT Service Management firm Pink Elephant announced a new strategic partnership with FireScope using its application behavior intelligence and persistent discovery and… read more
Virtual Machine (VM) provision using Service Automation Framework®
Once simply a cost centre, IT is now recognised as a key strategic asset for the modern enterprise. More than ever before, CEOs are looking to the IT organisation to deliver tangible business value that contributes to the… read more
Jarod Greene on Service Automation
I’m not ashamed to admit that my favorite Christmas movie is Love Actually. Nothing beats the opening scene of the gates at Heathrow Airport, as Hugh Grant voice explains that if you look for it, love actually is all… read more
The Service Automation Framework – White Paper
An introduction to the design and delivery of automated services By Jan-Willem Middelburg. Author and Chief Examiner, Service Automation Framework Alliance. Foreword – Richard Pharro. A lot has been written about the need for organisations to become digital and… read more
Building a Smart City on Service Automation
Many of the larger cities around the world have the ambition to become a ‘smart city.’ But what does that mean exactly? What is it that makes a city smart? According to Wikipedia, the official definition would be:… read more
David Ratcliffe explains his views on the new Service Automation Framework
David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework. Service automation as a new framework, fills a vital gap within modern IT Services. As further automation has now driven the need for… read more
The Service Automation Framework in 3 Minutes
The Basics of Service Automation Service Automation the concept of delivering services through smart technology is a rapidly growing area of interest for most organisations. Companies such as Spotify, Netflix and Uber (whom deliver 100% automated services) have… read more
The Difference Between Service Management and Service Automation
IT Service Management Service Management (and ITSM in particular) is an important domain in almost every organisation. According to the most widely used definition, Service Management is a set of organisational resources and capabilities that aims to deliver… read more