Pink News
Pink16 Review by Paul Wilkinson
‘Why is this content at the end of the conference? This should be a Keynote topic!’ – CEO In this blog I want to give my very brief impression of the Pink Elephant Conference and explain the comment… read more
The rise and benefits of a flexible workforce
Since the foundation of our organisation in 1980, we have experienced a demand from our customers for temporary IT resources. While we are still providing quality IT personnel to fulfil contract positions, the market drivers creating this demand… read more
ITSMF Training Provider of the Year!
Reading, Nov. 26, 2015 — Pink Elephant’s commitment to leading the profession in IT Training has been recognised with the ITSMF’s prestigious “Training Provider of the Year” award. This award recognises organisations for their outstanding customer service, range of training resources,… read more
NEW – ITIL Practitioner Certification
It’s been a while since we’ve had a significant portfolio development to talk about in the world of ITIL training, but that is all set to change with the upcoming launch of the ITIL Practitioner Certification in February… read more
The Thinking behind the Process
“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” – Albert Einstein During a recent workshop with a group of delegates it was interesting to note… read more
Creating Order from Chaos
“The only true wisdom is in knowing you know nothing.” – Socrates The background to today’s blog is that we have taken 16 unsuspecting participants and are about to launch them into the Polestar business simulation to help… read more
Viewing the Problem from the Customer’s Perspective
“Your most unhappy customers are your greatest source of learning.” Bill Gates When we interact with our clients in the problem management workshop, it is often difficult to get them to understand the situation from a different perspective…. read more
The Service Catalogue Perspective: Do you really know what you want?
Service Catalogues seem to be the hot topic at the moment with many organisations deciding that they want one as indeed they should. A Service Catalogue can be an incredibly useful tool that helps raise the level of… read more
Help! No-One Is Following Our Processes!
I Just Don’t Understand Why They Don’t See The Value! We did everything by the book and we thought for sure this would work. The CIO stood up and declared that she/he believes We sent everyone to ITIL… read more
Targeted communications key to ITIL implementation success
Why are people often the afterthought in an ITIL implementation, when they are the individuals who carry out the processes? One reason is that because the ITIL framework supports IT Service Management (ITSM), it’s usually driven as an… read more