Pink News
The Service Catalogue Perspective: Do you really know what you want?
Service Catalogues seem to be the hot topic at the moment with many organisations deciding that they want one as indeed they should. A Service Catalogue can be an incredibly useful tool that helps raise the level of… read more
Help! No-One Is Following Our Processes!
I Just Don’t Understand Why They Don’t See The Value! We did everything by the book and we thought for sure this would work. The CIO stood up and declared that she/he believes We sent everyone to ITIL… read more
Targeted communications key to ITIL implementation success
Why are people often the afterthought in an ITIL implementation, when they are the individuals who carry out the processes? One reason is that because the ITIL framework supports IT Service Management (ITSM), it’s usually driven as an… read more
What is IT Service Management?
Using “Ask Jeeves” I posed the question “What is IT Service Management?” Not surprisingly top of the responses was “Service Management Software”, other responses included: “IT Service Management involves assessing and improving IT processes and technologies to meet… read more
What is the difference between a Help Desk and a Service Desk?
What is the difference between a Help Desk and a Service Desk? By Kate Hamblin, IT Management Consultant “What’s the difference between a Help Desk and a Service Desk?” A question I frequently get asked on training courses…. read more
8 Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation. I know it has been said many time before but having a service management… read more