Pink News
NEW – ITIL Practitioner Certification
It’s been a while since we’ve had a significant portfolio development to talk about in the world of ITIL training, but that is all set to change with the upcoming launch of the ITIL Practitioner Certification in February… read more
The Thinking behind the Process
“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” – Albert Einstein During a recent workshop with a group of delegates it was interesting to note… read more
Creating Order from Chaos
“The only true wisdom is in knowing you know nothing.” – Socrates The background to today’s blog is that we have taken 16 unsuspecting participants and are about to launch them into the Polestar business simulation to help… read more
Viewing the Problem from the Customer’s Perspective
“Your most unhappy customers are your greatest source of learning.” Bill Gates When we interact with our clients in the problem management workshop, it is often difficult to get them to understand the situation from a different perspective…. read more
The Service Catalogue Perspective: Do you really know what you want?
Service Catalogues seem to be the hot topic at the moment with many organisations deciding that they want one as indeed they should. A Service Catalogue can be an incredibly useful tool that helps raise the level of… read more
Help! No-One Is Following Our Processes!
I Just Don’t Understand Why They Don’t See The Value! We did everything by the book and we thought for sure this would work. The CIO stood up and declared that she/he believes We sent everyone to ITIL… read more
Targeted communications key to ITIL implementation success
Why are people often the afterthought in an ITIL implementation, when they are the individuals who carry out the processes? One reason is that because the ITIL framework supports IT Service Management (ITSM), it’s usually driven as an… read more
CAB Meetings 5 Tips on how to run them
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it! The CAB (Change Advisory Board) is one of the most important meetings it’s possible to have an IT Service Management focussed IT department. … read more
What is IT Service Management?
Using “Ask Jeeves” I posed the question “What is IT Service Management?” Not surprisingly top of the responses was “Service Management Software”, other responses included: “IT Service Management involves assessing and improving IT processes and technologies to meet… read more
What is the difference between a Help Desk and a Service Desk?
What is the difference between a Help Desk and a Service Desk? By Kate Hamblin, IT Management Consultant “What’s the difference between a Help Desk and a Service Desk?” A question I frequently get asked on training courses…. read more