Service Desk
White Paper: Self-Service Isn’t Self-Serving!
The Internet has transformed the way we shop – to the point where we take it for granted that a couple of clicks on a site such as Amazon will deliver a product to our doorstep the following… read more
MarsLander ITSM Mission Log – 10.03.21
Disruption. Transformation. Value Mission Director Log: 10.03.21 ‘The world is in a state of disruption’ thought the Mission Director of Space-Y.” Digital disruption caused by rapid emerging technologies is suddenly creating new business models and IT is becoming… read more
Cherwell 10.0 Service Management
Cherwell Service Management 10.0 is here and it will dramatically improve IT efficiency, employee productivity and really moves Cherwell forward from an innovation perspective. SO, WHAT’S NEW? CSM 10.0 introduces expanded channels, new models of collaboration, ground-breaking machine… read more
King Price Insurance Chooses Pink Elephant
King Price chooses Pink Elephant in South Africa. On the 1st of August 2019, Pink Elephant met the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in… read more
6 tips for Service Desk Managers.
The Service Desk sees everything, speaks to everyone and deals with everything from forgotten passwords to Major Incidents. They are the unsung heroes of IT and are the IT single point of contact for many enterprises. Managing these… read more
What makes a good Service Desk Manager?
I’ve said it before and I’ll say it again, the Service Desk are truly the unsung heroes of IT. They speak to everyone, see everything and deal with everything from lost power supplies to Major Incidents. Managing the… read more