ISO/IEC 20000 Readiness Assessment

What is Pink Elephant’s ISO 20000 Readiness Assessment?

Pink Elephant’s ISO 20000 Readiness Assessment is an objective assessment that analyses whether your current IT Service Management state is at a level that will achieve formal certification. The assessment does so by measuring the quality of your Service Management processes against the requirements set out by the International Organisation for Standardisation (ISO) and provides a roadmap for achieving certification.

This is a valuable pre-audit exercise which highlights areas of non-conformance which need to be addressed to achieve an ISO/IEC 20000 certificate.

Pink Elephant’s Approach to the ISO 20000 Readiness Assessment

1. Kick-off Presentation: the Pink Elephant consultant will facilitate a presentation to all stakeholders, identified interviewees and workshop participants to provide an understanding of the purpose, scope and objectives of the assessment.
2. Process Artefacts Finding Workshops and Activities: prior to the assessment workshop activities, our consultant will conduct a detailed review of evidence in the form of process documentation, work products and artefacts.
3. Assessment: the assessment phase involves a comprehensive review of the organisation’s IT service management practices. For each process Pink Elephant will hold a workshop session on each subject to discuss the process. The workshop attendees will be a mixture of IT Managers, process managers (owner) along with process practitioners. A tailored set of questions has been developed by Pink Elephant and these are used to explore each process and the extent of compliance against the ISO/IEC 20000 standard.
4. Gap Analysis: following the workshops, the consultant will perform a Gap Analysis to compare the organisation’s current state against the standard’s requirements and highlights priority areas that need to be redressed before the formal assessment and certification process takes place. The ISO/IEC 20.000 consultant will work with the organisation to prioritise the identified gaps and develop a plan for addressing them.
5. Roadmap Development: creation of a roadmap of recommended actions to be taken to overcome the gaps identified for achieving ISO/IEC 20.000 certification.

Five Benefits of Pink Elephant’s ISO 20000 Readiness Assessment

• Roadmap for achieving ISO/IEC 20000 Certification: roadmap for achieving ISO/IEC 20000 certification including elements such as recommendations for developing policies and procedures, implementing new ITSM processes, and training staff on IT service management best practices.
• Enhanced Process Efficiency: ITSM processes will be streamlined, eliminating inefficiencies and redundancies. The assessment encourages the adoption of best practices, improving overall service management.
• Compliance and Regulatory Adherence: aligning with ISO 20000-1 often helps meet other regulatory and compliance requirements, reducing the risk of non-compliance.
• Competitive Advantage: ISO 20000-1 certification will differentiate you in the market, demonstrating a commitment to quality and continuous improvement.
• Continuous Improvement Culture: the readiness assessment fosters a culture of continuous improvement, where feedback and data are used to enhance ITSM processes. It ensures that improvements are sustainable over the long term, aligning with your strategic goals.