Accelerate your ITSM Process Re-Engineering initiative
Kickstart your IT Service Management restructuring programme with a dynamic Pink Elephant workshop for you and your team. Not only will a Pink Elephant IT Service Management expert analyse and identify bottlenecks and areas of improvement, but you will learn how to design a leaner, more effective process, and learn how to put that re-engineered process into practice.
A Pink Elephant workshop comes complete with a ready-to-use process toolkit (see below) and utilises our 20 years of ITSM expertise to optimise the re-engineering process in a way that will solve issues fast and generate ‘quick wins’ to immediately benefit your customers. Held in a location of your choice, the workshops are not only team-building, educational and informative, but will save you valuable time and money in the long run.
During the workshop, you will see how your existing process (or more informal set of operational activities) compares with good practice ITSM processes. You will discuss your customer requirements within the process in question, with each part of the process then analysed to identify efficiencies. With the help of the Pink Elephant workshop trainer, you will learn how to design a leaner, more efficient and effective process, and learn how to use Pink Elephant’s project templates to successfully manage present and future actions.
The workshops are expected to last between two to five days, depending on various factors such as the number of participants, the scope and complexity of your organisation, and the project you are undertaking.
ITIL® promotes defined, documented, repeatable and auditable working practices, and aids communication across technical silos by introducing a common language and common approach. However, we have the flexibility and expertise to work away from ITIL® if another approach benefits your specific business requirements.
A Pink Elephant IT Service Management expert consultant will facilitate the workshop at a location of your choice. Not only will they help you to review the issues within the existing process, they will provide best practice expertise regarding improvements that can be made.
They will also utilise Pink Elephant’s standard toolkit of process information, which includes:
Our toolkit combines ready-to-use, implementation-proven process design documents, and combines the power of our vast ITSM reference library and our 20 years of ITIL® expertise to provide you with clear, concise and easily customisable documentation. This will help you to define your desired future state and identify how to achieve it, whilst accelerating the speed at which you can implement identified improvements.
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