IT Business Relationship Manager E-Learning

Learn via: E-Learning
Duration: 12 months
Price: £1299

The IT Business Relationship Manager training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

The purpose of the IT BRM qualification is to measure whether you have sufficient knowledge and understanding of the Business Management role and organisational capability.

This will enable you to create awareness of the role with your business partners and senior provider management; assess the current state of their business-provider relationships, business demand maturity and provider supply maturity.

Includes quizzes, exercises, study guides an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.

IT Business Relationship Manager™ certification is governed by Professional Designations. All rights reserved.

Learning outcomes

Through completing this course, you will be able to assess, with the object of scoping, what aspects of the BRM role would be appropriate to implement, or were already implemented, which aspects need to be adjusted.

In detail you will cover the following key areas:

  • Understand the purpose, objectives and challenges of implanting a BRM practice
  • Understand the IT Business Relationship Organisational Model to discover how to form a true partnership between the service provider and business units
  • Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase
  • Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements
  • Learn how to perform a value-based project assessment
  • Understand the role of the IT Business Relationship Manager in Organisational Change Management

IT Business Relationship Manager™ certification is governed by Professional Designations. All rights reserved.

Course Outline

Our IT Business Relationship Manager course is broken down into the following modules:

  • Introduction to Business Relationship Management
  • Introduction to the IT Business Relationship Maturity Model
  • Introduction to the Integrated Business Relationship Management Framework(iBRMF)
  • Skills to Use Across the iBRMF
  • iBRMF: Business and IT Strategy
  • iBRMF: Customer Engagement
  • iBRMF: Plan, Build, Test, Deploy
  • iBRMF: Operational Excellence
  • iBRMF: Continual Improvement
  • Business and Capability Roadmapping
  • Organisational Change Management

Target group
Individuals involved in strategic development, marketing, business analysis, business case development, planning transition, or business process design are prompted to complete this training.

A BRM can come from a range of IT-focused backgrounds such as senior project managers, senior IT service portfolio managers, business analysts, or anyone who has managed an IT service provider organisation.

This course is also beneficial for anyone interested in maximising business value (Business Relationship Managers or those in similar roles, Quality Managers and Service Level Managers).


There are no prerequisites for this course.

Exam Information:

Duration: 60 minutes
Number of questions: 50 Multiple-choice questions
Pass mark: 65%
Closed book

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