ITIL® 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
The two-day virtual classroom course serves as an introduction to ITIL 4 and will focus on the information you need to know in order to pass the official ITIL Foundation exam that leads to the new ITIL 4 Foundation Certificate in IT Service Management.
ITIL 4 is the latest version of ITIL and provides a digital operating model that enables organisations to co-create effective value from their IT services.
Built on ITIL’s decades of progress, evolving established ITSM practices for the wider context of customer experience, value streams, and digital transformation. ITIL 4 promotes greater alignment with new ways of working, such as Lean, Agile, and DevOps, to co-create business value.
Pink Elephant is globally accredited by PeopleCert to provide ITIL 4 courses for the certification programme.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
The two-day, virtual classroom-based course, serves as an introduction to ITIL 4 and will focus on the information you need to know in order to pass the exam that leads to the new ITIL 4 Foundation Certificate in IT Service Management.
This foundation-level course is the first to be introduced by AXELOS, the creator of ITIL, in the ITIL 4 certification scheme, and is a mandatory requirement for all further levels.
Virtual training is provided via the WebEx platform. Virtual training requires delegates to have access to a stable internet connection throughout the course and a headset with a microphone to communicate with the instructor. Find out more about how virtual courses work here.
Benefits of Virtual Classroom training
Exam duration: 60 minutes
Exam format: closed book, multiple-choice
Exam delivery: online, webcam proctored.
Pass mark: 65% (26/40 questions)
The exam voucher is provided at the start of your course and is valid for 1 year from purchase
You will then receive a separate e-mail with an exam voucher. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.
*The Exam is included with this course.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
There are no mandatory prerequisites.
I would like to request onsite training for the following course: ITIL® 4 Foundation Virtual Virtual
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