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ITIL® 4 Leader: Digital & IT Strategy E-Learning
Get your ITIL® 4 Leader: Digital & IT Strategy certification online. The Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies.
This online self-paced course is ideal for IT leaders and aspiring leaders who want to develop the essential skills required to overcome digital disruption from new technologies. The all-new course structure is taught through interactive case studies and practical hands-on exercises. This ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital property.
The ITIL 4 Leader: Digital & IT Strategy course is one of two modules required to obtain the ITIL 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The other two courses needed for the SL designation are the ITIL® 4 Strategist: Direct, Plan & Improve certification course and the ITIL® 4 Foundation certification course (a prerequisite for the SL modules).
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
Upon the successful completion of this course, you will have the ability to:
- Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
- Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
You will also gain a clear understanding of:
- Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
- How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
- The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of digital and IT strategy
- The steps and techniques involved in defining and advocating for a digital and IT strategy
- How to implement a digital and IT strategy
Upon the successful completion of this course, you will have the ability to:
- Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
- Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
You will also gain a clear understanding of:
- Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
- How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
- The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of digital and IT strategy
- The steps and techniques involved in defining and advocating for a digital and IT strategy
- How to implement a digital and IT strategy
Course Modules:
- Introduction
- What is Digital and IT Strategy?
- Tiers of Strategy
- Strategy and the Service Value System
- Digital Strategy as a Journey
- Assignment 1
- Assignment 2
- Assignment 3
- Assignment 4
- Strategic Capabilities
- Managing Innovation and Emerging Technologies
- Managing Strategic Risk
- Structuring for Digital Business
- Trial Exam
- Certification
Assignment Information:
- ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded during your time taking the course. These assignments are handed in and marked within 30 days of being uploaded onto the e-learning portal.
- Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates via email and portal notifcation.
Exam format:
- 30 questions
- Multiple choice
- 21 out of 30 marks required to pass (70%)
- 60 minutes
- Closed book.
*The Exam is included within the price of this course
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
-
Overview
Upon the successful completion of this course, you will have the ability to:
- Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
- Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
You will also gain a clear understanding of:
- Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
- How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
- The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of digital and IT strategy
- The steps and techniques involved in defining and advocating for a digital and IT strategy
- How to implement a digital and IT strategy
-
Learning outcomes
Upon the successful completion of this course, you will have the ability to:
- Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
- Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
You will also gain a clear understanding of:
- Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
- How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
- The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of digital and IT strategy
- The steps and techniques involved in defining and advocating for a digital and IT strategy
- How to implement a digital and IT strategy
-
Course outlines
Course Modules:
- Introduction
- What is Digital and IT Strategy?
- Tiers of Strategy
- Strategy and the Service Value System
- Digital Strategy as a Journey
- Assignment 1
- Assignment 2
- Assignment 3
- Assignment 4
- Strategic Capabilities
- Managing Innovation and Emerging Technologies
- Managing Strategic Risk
- Structuring for Digital Business
- Trial Exam
- Certification
Assignment Information:
- ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded during your time taking the course. These assignments are handed in and marked within 30 days of being uploaded onto the e-learning portal.
- Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates via email and portal notifcation.
Exam format:
- 30 questions
- Multiple choice
- 21 out of 30 marks required to pass (70%)
- 60 minutes
- Closed book.
*The Exam is included within the price of this course
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
-
Prequisites
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.