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ITIL® 4 Strategist: Direct, Plan and Improve E-Learning
The ITIL 4 Direct, Plan and Improve (DPI) training course is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
- Get your ITIL 4 Direct, Plan and Improve certificate at your own pace
- One year of access
- Fully accredited
- Includes quizzes, exercises, study guides.
- Tutor support available via email
- Exam voucher included
The DPI course focuses on these key ITIL 4 practices:
- Continual improvement
- Measurement and reporting
- Portfolio management
- Organisational change management
- Risk management
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organisation. The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Course Modules:
Introduction to ITIL4 Direct, Plan, and Improve
Key concepts for Direction, Planning and Improvement
Understanding Scope and Control
Governance, Risk, and Compliance
Methods of Continual Improvement
Measuring and Reporting
Communication and Organisational Change Management
Directing, Planning, and Improving Value Streams and Practices and 1 Trial Exam
Duration:
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.
Multi-Device Capability:
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.
Exam Information:
The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
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Overview
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
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Learning outcomes
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
-
Course outlines
The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organisation. The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Course Modules:
Introduction to ITIL4 Direct, Plan, and Improve
Key concepts for Direction, Planning and Improvement
Understanding Scope and Control
Governance, Risk, and Compliance
Methods of Continual Improvement
Measuring and Reporting
Communication and Organisational Change Management
Directing, Planning, and Improving Value Streams and Practices and 1 Trial ExamDuration:
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.Multi-Device Capability:
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.Exam Information:
The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.
-
Prequisites
Delegates are required to have achieved their ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.