Service Management

This course prepares you for the exam leading to the Business Relationship Management Professional Certification.

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

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The course

The course will cover:

The characteristics of the BRM role
What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services
The use of Portfolio Management disciplines and techniques to maximise realised business value
Business Transition Management and the conditions for successful change programs to minimise value leakage
The BRM role in Service Management and alignment of services and service levels with business needs
The principles of effective and persuasive communication.

The course has been segmented into several learning categories:

– Course Overview
– Key BRM concepts and the Business-Provider Maturity Model
– Demand Shaping
– Strategic Partnering
– Business Capability and Value Management
– Portfolio Management and Business – Governance
– Business Transition Management
– Relationship to Service Management
– Powerful Communications

Target group

The training BRMP® is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Directors & Managers
Business Relationship Managers or those in similar roles
Quality Managers & Service Level Managers
Portfolio Managers
Project Managers
Business Analysts
Enterprise and Service Architects
External Service Providers
Representatives of shared services organisations
Anyone interested in maximising business value

Knowledge Objective

  • Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:
  • The characteristics of the BRM role
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services
  • The use of Portfolio Management disciplines and techniques to maximise realised business value
  • Business Transition Management and the conditions for successful change programs to minimise value leakage
  • The BRM role in Service Management and alignment of services and service levels with business needs
  • The principles of effective and persuasive communication
Certification

Business Relationship Management Professional Certification.

Prior knowledge

There are no prerequisites for this course. We do strongly recommend attendees currently hold, at a minimum, a tactical level managerial position.

Duration

3 days. -


Generic course information

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results.

Costs

Training costs: £ 1,270,-

Packages

All prices include lunch, coffee and tea. Price is excluding VAT.

Course dates and locations

Select month

Select location

  • Start date Type Day Location Pricing Register Timetable
  • 08-05-2017 Classroom Monday Reading £ 1270
    Timetable