Service Management

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

The ITIL Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme – it does not replace any of the existing ITIL qualifications.

ITIL® is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

The course

The qualification aims to demonstrate that IT Service Management (ITSM) professionals are equipped with the skills to apply ITIL concepts in their organization, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services. At the same time, it’s designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.

Target group

The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Knowledge Objective

  • ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:
  • Organisational Change Management
  • Communication
  • Measurement and Metrics.
  • The ITIL Practitioner guidance follows 9 Guiding Principles:
  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
Certification

ITIL® Practitioner Certification

Prior knowledge

ITIL® Foundations

Duration

2 days. -


Generic course information

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

ITIL Practitioner is worth three credits towards the ITIL Expert qualification.

Examination requirements

The ITIL® Practitioner Certificate exam lasts 1 hour and 45 minutes and is ‘open book’.

The exam will be a scenario-based multiple choice exam that tests the candidate’s ability to apply the knowledge and the tools in the best possible way.

Costs

Training costs: £ 699,-

Packages

All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT.

ITIL® is a registered trade mark of AXELOS Limited.

Course dates and locations

Select month

Select location

  • Start date Type Day Location Pricing Register Timetable