Service Management

ITIL® (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice.

ITIL® is a Registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

The course

• Study online at your own pace
• 90 or 150 days online access
• Fully accredited
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Exam Voucher
• Tutor support available via email
• Exam value: 4 ITIL credits

Target group

The training ITIL® E-Learning is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

Capacity Managers
Availability Managers
IT Service Continuity Managers
Disaster Recovery managers
IT Security Managers
IT Risk Managers
Any IT professional involved with the processes:
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Demand Management

Knowledge Objective

  • Build a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions
  • Move IT Service Continuity from a sporadic project to an embedded process approach
  • Integrate Information Security Management into the full Service Lifecycle
  • Move Risk Management from a reactive audit perspective to a proactive strategic planning process
  • Use technical capacity and availability data for Service and System planning and reporting
Certification

ITIL® Intermediate Certificate in Planning Protection & Optimisation

Prior knowledge

ITIL® Foundations

Duration

90 days. -


Generic course information

Course Contents

• 8 Modules, divided into easy to absorb lessons
• Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Topics include:
• Introduction to Planning, Protection and Optimisation
• PPO processes:
o Capacity Management
o Availability Management
o IT Service Continuity Management
o Information Security Management
o Demand Management
• PPO roles and responsibilities
• Technology and implementation considerations
• Preparing for the exam

To order your license on-line please select a start date in the timetable and complete the course booking form. The licence will start from the date you receive your login and password.

Examination requirements

This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Planning Protection & Optimisation. The 90-minute exam consists of eight multiple choice, scenario-based, gradient scored questions. A passing mark of 70% is required to receive your certificate (4 ITIL credits).

Costs

Training costs: £ 790,-

Packages

Pricing is excluding VAT.

E-learning courses provided by IT Training Zone Ltd, an accredited training organisation.

ITIL® is a registered trademark of Axelos Ltd.

Course dates and locations

Select month

Select location

  • Start date Type Day Location Pricing Register Timetable
  • 14-05-2018 e-Learning Monday London £ 1249
    Timetable