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| Automation

David Ratcliffe explains his views on the new Service Automation Framework

David Ratcliffe, President of Pink Elephant, explains his views on the new Service Automation Framework.

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David Ratcliffe explains his views on the new Service Automation Framework

Service automation as a new framework, fills a vital gap within modern IT Services. As further automation has now driven the need for Speed and Quality but at the same time reducing the need for person to person contact in doing so adding additional pressure to other areas of the service interaction.