Discover ITIL 4 Specialist – Create, Deliver & Support

• ITIL

Discover and learn about the new ITIL 4 Specialist – Create, Deliver & Support qualification and course in this quick spotlight.

The ITIL 4 Create, Deliver and Support course helps IT professionals who are responsible for service delivery, including development, deployment, and monitoring and support, as well as assuring that services are delivered and supported according to agreed levels.

The course is also one of the five modules that leads to the ITIL 4 Managing Professional designation.

ITIL 4 Specialist – Create, Deliver & Support provides the information required to help IT practitioners understand the key factors that contribute to the successful creation, delivery, and support across ITIL 4’s service value system (SVS) business model by covering the following ITIL 4 practices:

• Service desk

• Incident management – detection and resolution

• Problem management

• Knowledge management

• Service level management

• Monitoring and event management

• Service design price and orchestration

• Software development and management

• Deployment management

• Release management

• Service validation and testing

• Change enablement

• Ensuring stakeholder satisfaction

Benefits of Create, Deliver, and Support:
ITIL 4 Specialist – Create, Deliver & Support comprises the core service management activities and expands beyond the scope of ITIL v3 to include the creation of services. The course content will help you to understand how to:

• Develop services to meet demand

• Improve existing processes

• Understand and build a service value steam to create, deliver, and support services

• Optimise value streams and workflows

• Align digital services with business strategy

• Integrate new technologies

• Embed Lean, Agile, and DevOps ways of working

• Effectively manage IT teams

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