Location: 41 Portland Pl Marylebone, London, W1B 1QH Date: Wednesday 27th November. From 10 am till 5 pm. Lunch provided. This event is now Closed. Register here to receive updates on future workshops
Location: 41 Portland Pl Marylebone, London, W1B 1QH
Date: Wednesday 27th November. From 10 am till 5 pm. Lunch provided.
Register here to receive updates on future workshops
Pink Elephant and FireScope are pleased to invite you to join us on the 27th of November for a one-day workshop which will provide you with the knowledge to take control of your critical IT services and their upstream and downstream related assets.
The workshop will combine best practice theory with practical live demonstrations to show you how to create an automatic self-populating configuration management database (CMDB) giving you a real-time view of all your IT assets and their dependencies.
Prior to the workshop, we will send a Service Asset Configuration Management (SACM) assessment questionnaire which will enable us to provide you with a benchmark report between the current state of your process and the Service Management Best Practices as documented within ITIL® as well as a comparison against the average industry maturity. Recommendations will be provided to assist you in your journey and support you with the creation of a roadmap for future steps.
*Seats are limited and provided on a first-come basis.
Download the full brochure
The CMDB and Configuration Management System underpin all other IT Service Management processes. Their successful implementation is often seen as one of the marks of a ‘mature’ process implementation.
This workshop is designed to help you address everyday issues when it comes to your CMDB and the related effect of its’ strength on your Change Management, Service Level Management, Service Catalogue Management, Availability and more. For example:
FireScope’s Secure Discovery and Dependency Mapping (SDDM) gives organisations a clear and timely view of IT Service configurations, automatically detecting IT assets and building complex service dependency maps for critical services.
The benefits of studying ITIL 4 Foundation First, let's talk about the benefits ITIL 4…
ITIL® 4 can seem daunting at first. In order to facilitate your journey, we have…
Choosing an IT Service Management (ITSM) toolset is one of the most important and, undoubtedly,…
AXELOS announces the retirement of ITIL® v3 The retirement schedule for ITIL v3 certification courses and the ITIL…
Pink News: ITIL 4 Managing Professional Courses Now On The Pink E-Learning Portal. The…
Calling IT Leaders and Strategists. Are you ready to take the lead? ITIL 4 includes…
Discover and learn about the new ITIL 4 Specialist – Create, Deliver & Support qualification…
What is ITIL 4 and why do I need it? If you’re new to ITIL®…
We have a number of exciting opportunities to join our growing team. If you are looking for a company where career-minded professionals can achieve success while bringing their best self and qualities to work each day, Pink Elephant may be the company for you!
Find your role.