One platform with everything you need to serve customers and grow your business. Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software.
Freshdesk is an easy-to-use customer support helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focuses on enabling cross-functional team collaboration to deliver exceptional customer support.
Pink Elephant’s world-class team of consultants, engineers and developers aim to support your IT journey from process design to software implementation and beyond.
We have partnered with Freshworks, to provide ITSM products that are ready to go, easy to use and offer great value to any kind of business. By implementing an ITSM solution, your organisation can utilise it to streamline business processes and ensure you respond quickly and effectively to all ITSM demands.
With the right ITSM solution and Partner, organisations can standardise the delivery of IT services within an organisation, based on budgets, human resources, processes, and results.
At Pink Elephant we specialise in combining IT processes into a unified program that align and compliant with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.