FreshdeskCustomer Support Helpdesk

FreshdeskCustomer Support Helpdesk

Freshdesk

One platform with everything you need to serve customers and grow your business. Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software.

All-in-one Helpdesk

Freshdesk is an easy-to-use customer support helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focuses on enabling cross-functional team collaboration to deliver exceptional customer support.

Benefits & Features

Keep track of conversations by
  • Using one single team inbox and setting deadlined for tickets
  • Ensuring a ticket is assigned to a single agent and creating custom statuses for tickets
  • Automated responses
Resolve issues together with
  • Team huddles to get insights from experts across the company
  • Sharing ownership on a ticket
  • Linking tickets to give consistent solutions for widespread issues
Provide support across channels by
  • Live chat
  • Managing social pages from the helpdesk
  • converting emails and call recordings into tickets
  • Letting customers raise tickets from the website
  • Giving them knowledge base articles
Increase the productivity of your team with
  • Intelligent automatic ticket assigning
  • Automatic notifications on changes made on a ticket
  • Time and event-triggered automation
Help customers help themselves with
  • Automatically suggested solutions
  • knowledge base articles as ticket responses
  • Moderation workflows to inhibit posts that violate guidelines
  • Article metrics like the number of views and likes
Measure and improve efficiency with

 

  • Helpdesk reports on agent performance
  • Customer support ratings
  • A dashboard for real-time data and insights for your business
Make customisations to
  • The portal
  • Agent roles
  • URLs and apps
Stay secure with

 

  • Custom SSL certificates
  • IP and network restrictions
Arrange a demonstration

Refreshing IT with Pink

Pink Elephant’s world-class team of consultants, engineers and developers aim to support your IT journey from process design to software implementation and beyond.

We have partnered with Freshworks, to provide ITSM products that are ready to go, easy to use and offer great value to any kind of business. By implementing an ITSM solution, your organisation can utilise it to streamline business processes and ensure you respond quickly and effectively to all ITSM demands.

Speak to a Pink consultant

Why choose Pink Elephant as your ITSM partner

  • Global practice of experienced Freshworks consultants and developers
  • Service Management experts worldwide
  • Agile methodology for all delivery and design work
  • Education and Consulting services that complement Freshworks software to enable you to realise the full value of your ITSM investment

With the right ITSM solution and Partner, organisations can standardise the delivery of IT services within an organisation, based on budgets, human resources, processes, and results.

At Pink Elephant we specialise in combining IT processes into a unified program that align and compliant with business goals. By investing in a service desk, businesses can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.

How to pick an ITSM tool

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Contact

Misha Macinski

Business Unit Manager ITSM Technology 01183240620

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