Search About
Any questions? Gijs-Jan Huisman is available to answer any questions you might have
Email Gijs-Jan
X

How can we help?

Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.

COBIT

COBIT: A Framework for IT Governance

What is COBIT?

Control Objectives for Information and Related Technology (COBIT) is a comprehensive framework developed by ISACA for IT management and IT Governance. This toolset helps managers bridge the gap between control requirements, technical challenges, and business risks. COBIT supports the development of clear policies and best practices for IT control across organisations. It emphasises regulatory compliance, enhances the value derived from IT, and simplifies the implementation of an organisation’s IT governance and control framework.

Introducing COBIT 5

In June 2012, ISACA released COBIT 5, the latest version of the framework. COBIT 5 incorporates the most current thinking in enterprise governance and management, offering globally accepted principles, practices, analytical tools, and models to help increase trust in, and value from, information systems. This version builds on and expands COBIT 4.1 by integrating other major frameworks, standards, and resources, including ISACA’s Val IT and Risk IT, the Information Technology Infrastructure Library (ITIL®), and relevant standards from the International Organisation for Standardisation (ISO).

COBIT 5: Focus on Processes

COBIT 5 centres on processes, which are divided into governance and management areas. These areas are further broken down into five domains, each with three-letter acronyms, encompassing a total of 37 processes.

Governance of Enterprise IT

  • Evaluate, Direct and Monitor (EDM) – 5 processes
  • Management of Enterprise IT
  • Monitor, Evaluate and Assess (MEA) – 3 processes
  • Align, Plan and Organise (APO) – 13 processes
  • Build, Acquire and Implement (BAI) – 10 processes
  • Deliver, Service and Support (DSS) – 6 processes

Case studies

Growth powered by Pink Elephant’s SIAM IT Service Desk

Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...

Bespoke Customer Service training programme for GTT

Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...

AON optimises ITSM and UX

Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...