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Mainframe Management
Mainframes continue to play a crucial role in many organisations, serving as the backbone of numerous critical services. Despite their longstanding presence, mainframes are often invisible to end-users and customers, who may not realise that their transactions and processes are being handled by these powerful systems. The performance of a mainframe can significantly influence overall service performance and shape user or customer expectations.
Diverse Approaches to Mainframe Management
The organisation of Mainframe Management teams varies widely across different organisations. In some cases, Mainframe Management is handled by a single, highly specialised team responsible for everything from daily operations to system engineering. In other organisations, these activities are distributed across multiple teams or departments. For example, one team may handle system engineering and third-level support, while daily operations are integrated with the broader IT operations, often managed through an Operations Bridge.
Key Activities in Mainframe Management
Mainframe Management typically involves several critical activities, including:
- Mainframe Operating System Maintenance and Support: Ensuring that the mainframe’s operating system is up-to-date and functioning optimally.
- Third-Level Support: Providing advanced support for any mainframe-related incidents or problems that cannot be resolved at lower levels.
- Job Script Writing: Developing and maintaining scripts that automate and manage tasks on the mainframe.
- System Programming: Customising and optimising the mainframe’s software to meet the organisation’s specific needs.
- Hardware Support Interface: Coordinating with hardware support teams to arrange maintenance, identify hardware failures, and liaise with hardware engineers.
- Capacity Management Support: Collaborating with Capacity Management teams to ensure the mainframe delivers optimal throughput, utilisation, and performance.
Ensure Optimal Mainframe Performance with Pink Elephant
At Pink Elephant, we understand the critical role that mainframes play in your IT operations. Our expert services ensure that your mainframe systems are maintained, supported, and optimised to meet your organisation’s needs, delivering reliable performance and aligning with user expectations.
Case studies
Transforming MSI Defence Systems Ltd’s IT Support ticket management in days
As MSI Defence Systems Ltd continued to grow, so did the demands on its IT department. To keep pace with an increasingly complex and fast-moving business, MSI Defence Systems Ltd turned to Pink Elephant EMEA to help build an IT Support function fit for the future. Within days, a structured,...
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between...
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...