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Contract Management
Contract Management includes:
The review, negotiation, and management of all software contracts including the structuring of software contracts.The monitoring of supplier performance to ensure suppliers meet or exceed their contracted service level.
Proper contract structuring is an important aspect of SAM. Where possible, contracts should be structured to reflect the lines of responsibility for SAM. For example, in a decentralised organisation, it will typically facilitate License Management if each separate unit managing its own has its own sun-agreement for reporting purposes. The alternative 9centralised reporting) can make it difficult to reconcile orders to license confirmations, to identify licenses at the time of demergers and, in general, to manage licenses at the level where SAM responsibility lies.
Software ‘maintenance’ or ‘Insurance’ contracts need to be monitored against software releases, to ensure all available upgrade rights are identified, even if not immediately utilised.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...