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Application Administration Support
Our expert administrators bring a wealth of technical know-how and hands-on experience to every project. Whether you’re installing and configuring new applications, deploying updates and patches, monitoring performance, managing user access, or troubleshooting complex issues — our team is equipped to keep your systems running at peak efficiency.

Built upon ITIL best practices and powered by ITSM thought leadership, our service also prioritises documentation, security, and compliance. We provide transparent reporting, maintain detailed installation and troubleshooting guides, and embed rigorous change control processes to safeguard performance and reliability. With 24/7/365 multilingual support and a keen focus on operational excellence — including cost savings and performance-driven outcomes — Pink Elephant ensures your applications remain responsive, resilient, and aligned with your business objectives.
Tasks and responsibilities can vary depending on the organisation’s size, industry, and the complexity of the applications being managed, but we guarantee our dedicated application administrators and IT professionals can meet your needs thanks to their broad range of expertise and responsibilities.
Our skilled team members can assist you with support in areas such as:
Installation / Configuration: Setup and configuration of specific or range of software applications, both on servers and clients’ devices. We ensure all necessary hardware and software requirements are met and all necessary business configuration specifications are applied to meet your needs.
Maintenance and Updates: Application of software updates, patches and upgrades, testing and deployment in a controlled manner to minimise and potential disruption or business downtime.
Monitoring: We work to your business application resources such as response times, throughput, and resource utilisation to assess the performance of the application. We, therefore, will help identify bottlenecks, scalability issues, or any degradation in service over time.
User Management: We will manage user access accounts and permissions within applications following your business approval, restriction and removal policies. Services include the creation and maintenance of user accounts, assigning appropriate roles and permissions alongside user authentication and authorisation.
Troubleshooting: By analysing log files, system or user reported issues, our administrators can assist in troubleshooting and work with 3rd party vendors or developers to triage issues and errors until a resolution is found.
Security and Compliance: Our application administrators can play a crucial role in the security of your applications. By implementing security measures such as access controls, encryption, and vulnerability management. Additionally, if required, they can ensure that applications comply with relevant regulations and industry standards.
Documentation and Reporting: At the core of the application administration service is documentation and change control. This involves maintaining accurate documentation, troubleshooting guides, processes and installation instructions, all to industry standards and backed by ITIL methodology. Application reporting is also a key enabler for your business as the administrators can provide visibility on items such as app performance, usage, and incident type severity and volume.

Case studies

Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...

Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...

AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...