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Application Support
By utilising Application Support from Pink Elephant, your business can offload the responsibility of managing and maintaining critical applications to an experienced service provider. This will enable you to focus on your core business operations while ensuring that your applications are well-supported, secure, and performing at their peak.
Why outsource your Application Support?
Outsourcing your Application Support to us means a specialist Pink Elephant team can assist in the following:
Application Monitoring: This service involves working towards your business application performance indicators (KPIs), such as response times, throughput, and resource utilisation, to assess the performance of the application. This helps identify bottlenecks, scalability issues, or any degradation in service over time, ensuring high-quality support.
Incident Management: By employing industry best practices supported by ITIL methodology, our technical support team will handle L1 or L2 user and application issues throughout their entire life cycle. This frees up your technical resources to concentrate on development and project work.
Problem Management: This action analyses problems to identify recurring issues, determine their root causes, and implement permanent solutions. Our application support staff will assist in reducing the occurrence of similar incidents and improving the overall performance and stability of your applications.
Backup Job Monitoring: Active backup monitoring against the defined schedule allows our team to directly review and confirm successful backup completion, progression, and any error flags for failed backup runs. Any necessary action will follow the incident process until resolution.
Installation / Configuration: This covers setting up and configuring specific, or a range of, software applications on both servers and clients’ devices. This ensures all necessary hardware and software requirements are met and applies all necessary business configuration specifications to meet your needs.
Maintenance and Updates: This involves the application of software updates, patches and upgrades, testing and deployment in a controlled manner to minimise any potential disruption or business downtime.
Case studies
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between...
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones. Find Out More about Customer...