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Azure Support
Managing and optimising Microsoft Azure environments can be complex—but with Pink Elephant’s Azure Support services, you don’t have to do it alone. We help organisations maintain secure, scalable, and high-performing cloud infrastructures. Our experts provide support with Azure configuration, monitoring, cost management, and issue resolution. Whether you’re just getting started or already running business-critical workloads in Azure, our team is here to support you. We ensure your cloud environment stays optimised, compliant, and aligned with your goals.
Our Azure Support services cover a wide range of operational needs—from initial setup and configuration to ongoing management and optimisation. We assist with user and identity management through Microsoft Azure Active Directory. We also monitor performance and availability, and ensure backup and disaster recovery processes are in place. Our experts help you control cloud spend through proactive cost optimisation and resource right-sizing. Whether it’s supporting hybrid deployments, securing your environment, or troubleshooting complex issues, Pink Elephant provides the expertise you need. We help maintain a stable, secure, and efficient Azure environment.
How can Pink Elephant help?
- Azure Account Management: We manage your Microsoft Azure environment end to end. This includes setting up user accounts, handling subscriptions, and managing access permissions via the Azure portal.
- Azure Service Guidance: Need help navigating Azure’s wide range of services? We provide expert advice on feature usage, resource provisioning, and service configuration to ensure you get the most from your cloud environment.
- Service Health Monitoring: We proactively monitor the status and health of Azure services. In the event of service disruptions or outages, we act quickly—keeping your team informed and initiating rapid response.
- Knowledge Base & Documentation Management: To empower your users and streamline issue resolution, we create and maintain clear documentation, FAQs, and troubleshooting guides—enabling self-service and reducing support demand.
- Escalation Management: When complex issues arise, our Level 1 support team performs initial diagnostics and coordinates escalations to Microsoft or higher-level support. This ensures efficient resolution and minimal disruption.
Case studies
Transforming MSI Defence Systems Ltd’s IT Support ticket management in days
As MSI Defence Systems Ltd continued to grow, so did the demands on its IT department. To keep pace with an increasingly complex and fast-moving business, MSI Defence Systems Ltd turned to Pink Elephant EMEA to help build an IT Support function fit for the future. Within days, a structured,...
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between...
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...