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Azure Support
Pink Elephant provides Level 1 support for Microsoft Azure, the cloud computing platform service.
Microsoft Azure offers a broad spectrum of cloud services, including virtual machines, storage, databases, networking, and much more, all designed to help your organisation build, deploy, and manage applications on a worldwide scale.
Our Level 1 Azure Support offers basic technical assistance and issue resolution for Azure services and resources.
Azure account management: We will manage your Azure account, from creating user accounts to managing access and subscriptions within the Azure portal. We’re your partners in onboarding new users, granting permissions, and addressing any account-related queries.
Azure service guidance: Do you have questions about Azure’s features and capabilities? Need help with resource provisioning and configuration? Our team is here to answer your questions and guide you through.
Service health: By keeping an eye on the overall health and status of Azure services, we notify users of any disruptions or outages, acting as the first responders to service-related issues.
Documentation and knowledge base management: We handle the creating and maintaining of resources like documentation, knowledge base articles, and troubleshooting guides to equip users with self-service tools and streamline issue resolution.
Escalations: When issues require more specialised expertise, our L1 support personnel collaborate with higher support levels, providing initial troubleshooting and collecting pertinent information for efficient escalation.
With Level 1 Azure Support, we ensure a smooth and efficient user experience, empowering you to harness the full potential of Microsoft Azure.
Why choose Pink Elephant?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.