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Azure Support – Keeping Your Cloud Services Running Smoothly
Microsoft Azure is a powerful cloud platform that enables businesses to build, deploy, and manage applications on a global scale. With a vast range of services, including virtual machines, storage, databases, and networking, Azure provides the flexibility and scalability modern organisations need.
At Pink Elephant EMEA, we offer Level 1 Azure Support, providing essential technical assistance and issue resolution to ensure your cloud environment operates efficiently. Our dedicated support team is on hand to help you navigate Azure’s complexities, troubleshoot issues, and keep your critical services running smoothly.
With Pink Elephant’s expert Azure support, your business gains reliable first-line assistance, reducing downtime and enabling you to focus on innovation and growth—while we handle the rest.
How can Pink Elephant help?
Azure account management: We will manage your Azure account, from creating user accounts to managing access and subscriptions within the Azure portal. We’re your partners in onboarding new users, granting permissions, and addressing any account-related queries.
Azure service guidance: Do you have questions about Azure’s features and capabilities? Need help with resource provisioning and configuration? Our team is here to answer your questions and guide you through.
Service health: By keeping an eye on the overall health and status of Azure services, we notify users of any disruptions or outages, acting as the first responders to service-related issues.
Documentation and knowledge base management: We handle the creating and maintaining of resources like documentation, knowledge base articles, and troubleshooting guides to equip users with self-service tools and streamline issue resolution.
Escalations: When issues require more specialised expertise, our L1 support personnel collaborate with higher support levels, providing initial troubleshooting and collecting pertinent information for efficient escalation.
With Level 1 Azure Support, we ensure a smooth and efficient user experience, empowering you to harness the full potential of Microsoft Azure.
Why choose Pink Elephant as your IT Support Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...