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Enterprise Application Support
Enterprise Application Support ensures the stability, performance, and continuous improvement of critical business applications across your organisation. From day-to-day incident resolution and user support to proactive monitoring, patching, and enhancements, our service helps maintain the health and reliability of your enterprise software landscape. Whether you’re running ERP, CRM, HR, or custom-built platforms, Pink Elephant delivers scalable support tailored to your environment—minimising downtime, accelerating issue resolution, and supporting long-term business continuity.
Pink Elephant’s Enterprise Application Support is here to help your company resolve queries, troubleshoot problems, and lend a helping hand with how to use the applications.
How can Pink Elephant help?
- User Account Management: We handle everything from user onboarding and account creation to password resets and access controls. Your team will always have the right permissions—no more confusion over who can access what.
- Application Configuration and Setup: We guide you through the configuration of your cloud enterprise application, including customisation options and core system settings. Think of it as your own personalised setup walkthrough.
- Troubleshooting & Issue Resolution: Facing errors or performance issues? We’ll walk you through solutions or direct you to relevant knowledge base articles for quick fixes.
- User Training and Feature Guidance: Need help using features or navigating the interface? We support your team with guidance on reports, data management, and core modules.
- Ongoing Administration Support: We assist with daily admin tasks like managing roles, updating permissions, configuring workflows, and maintaining data integrity—keeping your system optimised.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...