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Enterprise Application Support
When it comes to enterprise applications, your data should be in the cloud but your company fully grounded. All puns aside, in the context of cloud computing, enterprise applications refer to software solutions designed to meet the specific needs of larger organisations. These needs include crucial functions such as customer relationship management (CRM), enterprise resource planning (ERP), and human resources management.
Pink Elephant’s L1 Enterprise Application Support is here to help your company resolve queries, troubleshoot problems, and lend a helping hand with how to use the applications.
How can Pink Elephant help?
User account management: We’ll take care of everything, from user onboarding and account creation to password resets and access management. We ensure that everyone in your team has the right access levels and permissions within the enterprise application. No more head scratching about who can do what.
Application configuration and setup: We’ll guide you through the setup and configuration of your cloud enterprise application. We’ll show you all the customisation options and basic system settings. It’s like having your own personal tour guide for the cloud.
Troubleshooting basic issues: If you’re facing common issues, errors, or performance problems, we’re on it. We can walk you through solutions step by step, or direct you to our knowledge base articles for known issues.
User training and guidance: Not sure how to navigate the interface or create and manage data? We’ll help you understand and use the features and functionalities of the cloud enterprise application, from generating reports to using specific modules or tools.
Basic administration tasks: We can assist with all those routine admin tasks like managing user roles and permissions, configuring basic workflows, and ensuring data integrity. We’ll keep things running smoothly for you.
Why choose Pink Elephant as your IT Support Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Case studies
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