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Global Service Centre
Do you have a multilingual user organisation? Is your organisation active in multiple time zones? Or does your own service desk have trouble offering 24/7 support? Our Global Service Centre offers a solution.
Why Choose Pink Elephant’s Managed Service Desk?
The Pink Elephant Global Service Centre builds on our track record in Service Management in order to deliver exceptional skills and customer service to our global customers. Our working practices are based on globally recognised frameworks such as ITIL and SDI, which all our staff are certified in.
Furthermore, staff regularly receive training to continually develop their own capabilities, ensuring high levels of enthusiasm are maintained in order to deliver service excellence to our customers.
Our Service Desk
Based in Johannesburg, South Africa, our highly qualified, multilingual and motivated people are available 24 hours a day, 365 days a year. They offer support in a large number of languages and are certified in the latest techniques. These skills, combined with an excellent customer focus and a passion for their line of work, enable them to deliver the highest quality customer support.
Why choose Pink Elephant for your Managed IT Support?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...