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ITSM Process Management
Keeping your IT services running smoothly is critical to business success. Major Incident, Problem, Change, and Asset Managers play a key role in ensuring that everything operates efficiently, reliably, and with minimal disruption. But finding the right talent can be a challenge.
When and Where you need it
At Pink Elephant EMEA, we take the hassle out of ITSM process management by providing a fully scalable, managed service with a team of ITIL-certified experts. Whether you need extra hands to support your existing team or a fully outsourced, end-to-end process management service, we’ve got you covered.
Our team of highly skilled ITSM professionals has experience across multiple ITSM platforms, including ServiceNow, Freshservice, and Ivanti, and has worked across various industries—so we know what good looks like. Service excellence is at the heart of everything we do.
Why choose Pink Elephant?
- Instant Access to ITSM Expertise – No need for recruitment, training, or equipment.
- Scalable Solutions – Augment your existing team or outsource full process management.
- Proven Best Practices – Leverage the latest ITIL standards to optimise performance.
- Minimised Downtime – Keep operations running efficiently with our experienced professionals.
- Flexible Integration – Our experts fit seamlessly into your framework of SLAs, OLAs, and XLAs.
By working with Pink Elephant’s ITSM process management team, you get top-tier ITSM professionals on demand, without the overheads of permanent hires. Plus, with our continuous training and industry thought leadership, you’ll always have the best talent driving your service operations forward.
Book an appointment now to see how Pink Elephant’s ITIL ™ process management (AaS) can be utilised within your business organisation.
Why choose Pink Elephant as your IT Support Provider?
24/7/365 Coverage
Our Managed Service Centre is open 24/7/365
Lower operational costs
Our fully managed service is accompanied by considerable cost savings and more…
Performance Driven
KPI driven with a significant focus on first time fix and response…
Multilingual Support
English, French, German, Spanish, Italian, Portuguese, Dutch and more
ITSM Thought Leadership
Globally recognised ITSM Thought Leader for over 40 years
Innovation
Leading edge technology and future-equipped service capabilities
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
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Bespoke Customer Service training programme for GTT
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AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...