Email Sam
How can we help?
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
On-Premise Application Support
By utilising On-Premise Application Support from Pink Elephant, your business can offload the responsibility of managing and maintaining critical applications to an experienced service provider. This will enable you to focus on your core business operations while ensuring that your applications are well-supported, secure, and performing at their peak.
Why outsource your On-Premise Application Support?
Outsourcing your On-premise Application Support to us means a specialist Pink Elephant team can assist in the following:
Application Monitoring: This service involves working towards your business application performance indicators (KPIs), such as response times, throughput, and resource utilisation, to assess the performance of the application. This helps identify bottlenecks, scalability issues, or any degradation in service over time, ensuring high-quality support.
Incident Management: By employing industry best practices supported by ITIL methodology, our technical support team will handle L1 or L2 user and application issues throughout their entire life cycle. This frees up your technical resources to concentrate on development and project work.
Problem Management: This action analyses problems to identify recurring issues, determine their root causes, and implement permanent solutions. Our application support staff will assist in reducing the occurrence of similar incidents and improving the overall performance and stability of your applications.
Backup Job Monitoring: Active backup monitoring against the defined schedule allows our team to directly review and confirm successful backup completion, progression, and any error flags for failed backup runs. Any necessary action will follow the incident process until resolution.
Installation / Configuration: This covers setting up and configuring specific, or a range of, software applications on both servers and clients’ devices. This ensures all necessary hardware and software requirements are met and applies all necessary business configuration specifications to meet your needs.
Maintenance and Updates: This involves the application of software updates, patches and upgrades, testing and deployment in a controlled manner to minimise any potential disruption or business downtime.
Why choose Pink Elephant?
- 24/7/365 Coverage – Our Managed Service Centre is open 24/7/365.
- Multilingual Support – English, French, German, Spanish, Italian, Portuguese, Dutch and more.
- Lower Operational Costs – Our fully managed service is accompanied by considerable cost savings and more.
- ITSM Thought Leadership – Globally recognised ITSM Thought Leader for over 40 years.
- Performance Driven – KPI-driven with a significant focus on first time fix and response.
- Innovation – Leading-edge technology and future-equipped service capabilities.