Email Sam
How can we help?
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Service Health Monitoring
Understanding the health of your data backup environment and its availability (should the worst happen) is an operational overhead that is often expensive both in man hours and resource costs. Our Service Centre is operational 24/7/365, which means no more expensive administration charges, and you no longer have to worry about availability if things go pear-shaped. By choosing us to monitor your backup health, you are freeing yourself from the need to keep everything in-house.
Outsourcing your Backup Service Health Monitoring to us means a specialist Pink Elephant team can assist in the following:
Backup Job Status: We keep an active eye on every backup happening according to your defined schedule. Our team checks in on the progress of each backup job, confirms successful completion, progression and stays alert for any failed backup runs. Any issues that arise are promptly flagged and resolved by following the Incident process.
Data Transfer and Network Monitoring: The data transfer process is key to understanding how much throughput your business network can handle to ensure that the schedule of backups versus the volume of data is adequate and fit for purpose. Pink Elephant monitors your network bandwidth, latency, and packet loss. This way, we can spot any potential network issues that might impact data recovery or retention.
Generating daily, monthly, weekly or quarterly reports to track SLA compliance metrics is all covered with our managed service. These reports give you insights into backup success rates, recovery point objectives (RPO), recovery time objectives (RTO), and overall service performance. All these details help you understand the health of your backup environment and your risk profile, should a major disaster affect your business operations.
Case studies
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging...
Bespoke Customer Service training programme for GTT
Pink Elephant EMEA builds on the success of a GTT’s customer service offering with a bespoke virtual training programme. Find out more below about the objectives, challenges, and successes of delivering a training programme to 250+ GTT employees, in three countries, across three time zones.Find Out More about Customer Service...
AON optimises ITSM and UX
Aon PLC, a leading British-American multinational professional services firm, offers a wide range of financial risk-mitigation products, including insurance, pension administration, and health insurance plans. To continue delivering exceptional service across its global operations, Aon sought to transform its IT Service Management (ITSM) practices and enhance the user experience.The Challenge:...