Digital Transformation: Triumph, Tragedy and Strategy
When the UK went into its first lockdown in March 2020, many organisations had to quickly adapt to remote working, placing new pressures on IT departments. While some were well-prepared, others faced difficulties, particularly with large volumes of users or outdated technology.
The challenge wasn’t about remote access technology itself, which had existed for years, but rather about scaling these solutions to meet unprecedented demand. Organisations with robust IT strategies adapted better, while others faced scrutiny over their operational readiness and leadership.
IT strategy, vendor partnerships, and business continuity became central to many board-level discussions. Many companies also reviewed their real estate needs, with remote work making large office spaces potentially redundant.
From a leadership perspective, the focus was on CIOs and their ability to drive rapid changes, and questions arose around the IT team’s effectiveness in ensuring operational continuity. In companies where IT had pre-existing concerns, these issues were magnified. Post-lockdown, organisations face a crucial moment to reevaluate their operational models, particularly regarding agility and technology integration.
Technology, however, isn’t the only focus. With Brexit, IR35 changes, and resource losses, companies need to ensure they have the right people and strategies in place. Building resilience and optimising IT to support new ways of working is critical for long-term success.
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No matter where your organisation is on its digital transformation journey, we can assist with discovery, strategy, and implementation. Contact us for more information or to arrange a consultation.