Within ITSM, Facilities Management normally refers to the management of the physical environment of IT Operations, usually located in Data Centres or computer rooms.
Managing a Data Centre is far more than hosting an open space where technical groups install and manage equipment, using their own approaches and procedures. It requires an integrated set of processes and procedures involving all IT groups at every stage of the ITSM lifecycle. Data Centre operations are governed by strategic and design decisions for management and control and are executed by operators. This requires a number of key factors to be put in place.