The Service Catalogue is an invaluable resource to the business. It plays a crucial role as the point of access to all products and services offered by IT and other departments.
A Service Catalogue is used to define what an IT department does (and does not) offer, it can be used as a way to educate business users on supported service hours and associated terms and conditions. It can be used as a sales and marketing tool between business and IT to negotiate effective and meaningful SLAs and can be used to underpin an IT Service Continuity strategy by detailing exactly what needs to be restored in the case of a disaster.
Sounds good, right? It is… when it’s working well you can easily find what you need and are able to submit requests with ease and receive exactly what you want, when you want it. But, when services are difficult to find, out-dated, or not available at all, you can’t do your job properly and your frustration multiplies exponentially.
That’s why a well-designed and functioning Service Catalogue is one of the unsung heroes of IT service management. The Service Catalogue is the central source of trusted and consistent information on all the agreed-upon services that IT delivers and supports. Therefore, it’s crucial to design, build, and maintain an accurate Service Catalogue that will improve service delivery.
Managed effectively, the Service Catalogue can help your organisation streamline services, improve productivity, and lower costs. Here are five ways a fully optimised Service Catalogue can enhance your organisation’s business value:
The Service Catalogue is a dynamic repository that spans across the entire organisation and ensures the right services are available at the right time for the right cost – so that IT can facilitate the outcomes their customers and stakeholders want to achieve.
Although a Service Catalogue is a highly desirable tool, failure to address key questions at an early stage can lead to long delays or unworkable products being developed at great expense. If you need some help putting your Service Catalogue together, check out our Service Catalogue Scoping Workshop and Consultancy Services
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