ITIL 4 an IntroductionIT Service Management

Online Training
ITIL 4 an IntroductionIT Service Management Online Training

What is ITIL?

ITIL (formally known as Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Download our ITIL 4 Quick Guide

IT Infrastructure Library

ITIL (IT Infrastructure Library) was originally developed in the 1980s by the British government’s Central Computer & Telecommunications Agency as a set of recommendations developed and released over time, that codified best practices in information technology. Axelos a joint venture between the Cabinet Office and Capita has owned ITIL since 2013 and In 2019 the latest version of ITIL was released “ITIL 4”


Keeping what made ITIL v3 great, ITIL 4 keeps the focus on automating processes/practices, improving service management and integrating IT into the organisation by delivering value. It also updates the framework to make room for and answer new questions surrounding modern technology, tools and software and most prominently digital transformation and high velocity IT. The framework accommodates this by using some key principles from DevOps, Agile, Organisation Change Management (OCM) and Lean IT.

ITIL 4 contains nine guiding principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

ITIL 4 gives us a new view of  IT Service Management from the perspective of a more evolved Service Value System.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common-sense guidance.

ITIL provides a set of best practices for IT service management that focuses on the needs of a business delivering value to its customers.

How Pink Elephant deliver ITIL training:

ITIL Classroom – Traditional classroom courses offered at a specific location and date.

ITIL E-Learning – Classes are taken online at your own pace with no set schedule.

ITIL Virtual – Instructor Led Online Virtual classroom – Classes are taken online and follow a live instructor paced schedule at a specific date and time.

All our ITIL courses are also available as on-site courses at a location and date of your choice.

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ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620

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