ITIL 4Managing Professional Certification Stream

Each of the new certifications  ITIL® 4 advanced course stands on its own and can be taken in any order after the Foundation certification or as part of your progression towards the new designations: ITIL® Managing Professional

ITIL Specialist – Create, Deliver & Support

• Aimed at ITSM practitioners who manage the operation of IT-enabled and digital products and services as well as those responsible for the end-to-end delivery
• A key focus on operations, including topics like problem and change management
• Covers service performance and an in-depth understanding of service quality and improvement methods

ITIL Specialist – Drive Stakeholder Value

• Aimed at ITSM practitioners responsible for managing and integrating stakeholders
• A key focus on the customer journey and experience and fostering relationships with partners and suppliers
• Covers the conversion of demand into value via IT-enabled services and key topics such as SLA design, multi-supplier management, communication, relationship management, CS and UX design, customer journey mapping, and more

ITIL Specialist – High Velocity IT

• Aimed at IT managers and practitioners who are involved in digital services or digital transformation projects working within or towards high-velocity environments
• A key focus on the rapid delivery of products and services to obtain maximum value
• Covers the use of working practices such as Agile and Lean, as well as technical practices and technologies such as cloud, automation, and automatic testing

ITIL Strategist – Direct, Plan & Improve

• Aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team
• A key focus on the practical skills necessary to create a learning-and-improving IT organization with a strong and effective strategic direction
• Covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage